At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Lead Retail Customer Service Associate, you'll play a vital role in driving customer satisfaction and loyalty by providing expert advice, guidance, and support to our customers. If you're a customer-centric individual with a passion for delivering outstanding service, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. We're committed to delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team of experts is dedicated to helping our customers achieve their goals, and we're looking for talented individuals like you to join our team.
**Job Summary**
As a Lead Retail Customer Service Associate, you'll be responsible for delivering exceptional customer experiences by providing expert advice, guidance, and support to our customers. You'll work closely with our team to ensure that all production orders are completed on time and to the highest quality standards. You'll also be responsible for managing production flow, taking customer orders, and recommending FedEx Office products and services.
**Key Responsibilities**
* Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
* Manages production flow to ensure all production orders are done right and on time
* Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
* Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
* Sets up complex orders and performs multiple tasks at the same time
* Responsible for ensuring quality during and after production process
* Ensures communication among shifts
* Coordinates pick-up and delivery of customer orders
* May provide leadership to team members on an assigned shift
* Assists in the training of store team members
* Collates, sorts and organizes customer orders
* Operates the Point of Sale terminal (POS), handles financial transactions and makes change
* Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
* Follows instructions of supervisors and assists other team members in performing store functions
* Follows arenaflex standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
* Secondary responsibility for coordination of all shipping related services and activities, to include:
+ Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
+ Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
+ Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
+ Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
**Essential Functions**
* Ability to stand during entire shift, excluding meal and rest periods
* Ability to move and lift 55 pounds
* Ability, on a consistent basis, to bend/twist at the waist and knees
* Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
* Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
* Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
* Ability, on a consistent basis, to work with minimal supervision
* Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
**Preferred Qualifications**
* High school diploma or equivalent education
* 2+ years of specialized experience
* Excellent verbal and written communication skills
* Ability to work in a fast-paced environment with minimal supervision
* Ability to lift 55 pounds and stand for long periods of time
* Ability to communicate effectively with customers, vendors, and other team members
* Ability to perform work activities requiring cooperation and instruction
* Ability to function in a fast-paced environment, under substantial pressure
* Ability to maintain attention and concentration for extended periods of time
**Quality Driven Management**
arenaflex is committed to delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. As a Lead Retail Customer Service Associate, you'll be expected to:
* Suggest areas for improvement in internal processes along with possible solutions
* Work with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
* Apply Quality concepts presented at training during daily activities
* Support arenaflex Quality initiatives
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that requires a high level of energy and enthusiasm. As a Lead Retail Customer Service Associate, you'll be working in a team-based environment with a focus on delivering exceptional customer experiences. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive hourly rate
* Opportunities for career growth and advancement
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional development and training
**How to Apply**
If you're a customer-centric individual with a passion for delivering outstanding service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.
**Accommodations**
arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email
[email protected].
**Fair Chance Hiring**
arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.
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