Transforming Customer Experience at Verizon
Verizon is on the lookout for a highly skilled and experienced Lead Experience Designer to join our Experience Design team. As a leader in the telecommunications industry, we're committed to connecting people to what brings them joy. Our V Team is a community of innovators, thinkers, and doers who are passionate about driving impact and making a difference. If you're looking for a career that offers more than just a job, you're in the right place.
About the Role
As a Lead Experience Designer, you'll have the opportunity to shape the future of customer experience for one of the largest consumer presences in America. You'll be working on a range of consumer-facing products and services, analyzing customer activities, identifying pain points, and developing design solutions that meet user needs. You'll be part of a cross-disciplinary team that includes designers, product managers, and stakeholders from various business areas.
Key Responsibilities
- Envision, create, and maintain end-to-end customer activities for various consumer-facing products and services.
- Provide direction to the team, sharing guidance and real-time feedback to brainstorm new ideas and solutions.
- Mentor junior designers in areas of expertise, helping them make connections between core disciplines.
- Facilitate a wide range of complex design programs or products, working with partners in product, technology, and business.
- Actively explore user context and engage in target user activities when possible.
- Participate in insight-gathering activities and create design solutions that leverage user insights.
- Stay updated on Verizon's business, strategy, and organizational structure.
- Effectively design solutions within Verizon's business context and revenue model.
- Maintain a working knowledge of UI standards for common platforms (iOS, Android, Web).
- Communicate the current project plan, goals, and expected outcomes to stakeholders.
- Articulate user, business, and/or technical reasoning for detailed design decisions in critiques or presentations.
- Identify project needs and engage stakeholders in conversation to fully understand needs.
- Present work and engage in constructive dialogue with stakeholders to ensure strong design rationale.
- Lead a cross-disciplinary team, including agency partners, in problem-solving through the facilitation of design activities.
- Champion a user-centered design process, using tools such as service design blueprints, storyboards, journey maps, wireframes, and prototypes.
What We're Looking For
To succeed in this role, you'll need to have a strong background in experience design, with a portfolio that showcases your skills and expertise. Here are the essential qualifications:
Essential Qualifications
- Six or more years of relevant experience in experience design, demonstrated through work and/or military experience, or specialized training.
- Experience with Agile software delivery environments.
- Proficiency in common design software (Figma, Adobe, etc.).
Preferred Qualifications
- Bachelor's or Master's degree in Design.
- A portfolio of professional work that showcases your design skills and experience.
- Experience contributing to multiple design programs or shipping products with a large user base.
- Experience with service design and Fortune 500 organizational environments.
Skills and Competencies
To excel as a Lead Experience Designer at Verizon, you'll need to have a range of skills and competencies, including:
- Design expertise: A deep understanding of experience design principles, human-centered design, and design thinking.
- Communication skills: The ability to articulate design decisions, present work, and engage in constructive dialogue with stakeholders.
- Leadership skills: The ability to mentor junior designers, lead cross-disciplinary teams, and facilitate design activities.
- Collaboration skills: The ability to work effectively with partners in product, technology, and business to drive design solutions.
- User-centered mindset: A commitment to understanding user needs and developing design solutions that meet those needs.
Career Growth Opportunities
At Verizon, we're committed to helping our employees grow and develop in their careers. As a Lead Experience Designer, you'll have opportunities to:
- Develop your skills and expertise in experience design.
- Take on new challenges and responsibilities.
- Mentor junior designers and contribute to the growth and development of the design team.
- Participate in design communities and contribute to thought leadership in the industry.
Work Environment and Company Culture
Verizon is committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our hybrid work model allows you to work from home and spend time in our offices, depending on your needs and preferences. We're proud to be an equal opportunity employer and celebrate our employees' differences.
Compensation and Benefits
We're offering a competitive salary for this role, with a range of $127,000 to $236,000 annually, depending on your location and experience. Our total rewards package includes a range of benefits, such as:
- Health and wellness benefits.
- Short-term incentives.
- 401(k) Savings Plan.
- Stock incentive programs.
- Paid time off.
- Parental leave.
- Adoption assistance.
- Tuition assistance.
Join Our Team
If you're a talented and experienced Lead Experience Designer looking for a new challenge, we encourage you to apply. We're committed to creating a diverse and inclusive environment, and we're proud to be an equal opportunity employer. Apply now and take the first step towards a rewarding new role.
Submit Your Application
Seize this opportunity to make a significant impact. Apply now and join our team of innovators, thinkers, and doers who are passionate about driving impact and making a difference.
Apply Now