**Job Description:**
**Welcome to arenaflex, Where Customer Care Meets Excellence**
At arenaflex, we're committed to delivering the world's best customer experience every day. As a Platinum Customer Care Professional, you'll be the face of our company, creating positive interactions with our customers and helping them achieve their goals. With a passion for customer service and a drive to succeed, you'll thrive in our fast-paced, dynamic environment. Join our team and discover a career journey that's unique, meaningful, and rewarding.
**About arenaflex**
arenaflex is a global and diverse community of colleagues who share an unwavering commitment to backing our customers, communities, and each other. We're a company built on going above and beyond to provide the best customer experience, and we're looking for exceptional colleagues like you to help us achieve our vision. With benefits, programs, and flexibility that support you personally and professionally, you'll have the power to progress in incredible ways.
**Role & Responsibilities:**
As a Platinum Customer Care Professional, you'll play a critical role in delivering extraordinary service to our customers. Your key responsibilities will include:
* Consistently delivering exceptional service on a high volume of inbound calls in a fast-paced, structured customer care environment with a keen focus on driving a Customer First mentality
* Consulting with customers to understand their needs and tailoring unique and personal solutions for them, while also reinforcing the benefits of our products and services
* Adding value for our customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty
* Utilizing your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand
* Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers
* Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
* Meeting and exceeding performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations, and productivity targets, & customer performance metrics
**Minimum Qualifications:**
* Strong written and communication skills to be able to converse effectively and naturally with our customers to deepen client relationships and drive satisfaction
* Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations
* Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call
* Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
* Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
* Driven to please by providing the ultimate experience for our customers on every interaction
* Timeliness and reliability
**Preferred Skills:**
* Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills
* Customer service and consultative sales environment experience preferred
* Passion for consultative sales, recommending products or solutions tailored to each customer
* Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end
**Additional Requirements:**
* Flexibility to work anytime between 6:00am - 2:00am, including weekends
* Hybrid Environment- on-site expectation 3 days/week
* Workplace Flexibility: Full-time. Shift flexibility requirements
**Compensation and Benefits:**
* Competitive hourly pay range: $20.00 to $22.25
* Bonus incentives
* Comprehensive benefits package, including:
+ Competitive base salaries
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
+ 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
**Why Join arenaflex?**
* We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
* We prioritize their physical, financial, and mental health through each stage of life.
* We offer a diverse and inclusive work environment where everyone feels seen, heard, and valued.
* We're committed to career growth and development, with opportunities for advancement and professional growth.
* We're a company that values work-life balance, with flexible working arrangements and a focus on employee well-being.
**How to Apply:**
If you're passionate about delivering exceptional customer service and want to join a dynamic and supportive team, apply now! Visit our website to learn more about our company culture and benefits, and to submit your application.
Apply Now!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
**US Job Seekers/Employees:**
Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for these positions.
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