Intern-Service Desk

Job title: Intern-Service Desk in Neenah, WI at SECURA
Company: SECURA
Job description: Description :As an Intern on the IT Service desk, you would work as part of a dynamic team involved with providing technical support and issue resolution to internal and remote associates that may include users of all types and skill levels. This internship also has the potential to work with other IT areas including, but not limited to, Infrastructure and System Services as skills develop. This opportunity provides plenty of growth opportunities with fantastic on-the-job learning and mentoring. This internship will be part-time during the school year (15-20 hours/week) based on class schedule and our company’s business hours and can be 40 hours per week during breaks. This is an in-office role requiring the associate to be on site at our home office all days scheduled to work. The ideal candidate for this position will graduate in May 2026 or later with an IT focused degree.ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide excellent customer service and level 1 technical support as a member of our Service Desk team
• Serving as the initial point of contact within our IT Department, you will gather and analyze information about the reported issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem
• Leverage Knowledge Base articles and SOPs to resolve known issues
• Escalate to Level 2 and Level 3 support when needed
• Manage break/fix, software/hardware configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services) for end-user computer technology
• Effectively communicate with business associates and provide solutions to technical issues.
• Accurately log detailed activities, track calls/requests utilizing an incident management database, and maintain historical records related to problem documentation and resolution
• Assists associates with the installation, configuration, and ongoing usability of hardware, software and peripheral equipment within established standards and guidelines
• Assist with conference room technology
• Other duties as assigned

QUALIFICATIONS:

• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues.
• Strong troubleshooting skills
• Excellent verbal, written and/or interpersonal communication skills
• Advanced level experience and working knowledge with a minimum of three of the following: computer hardware, Windows operating systems, Microsoft Office, Microsoft Active Directory, VDI, telephony, desktop imaging, hardware provisioning and remote user access.
• Familiarity with Remote/Home office support challenges
• Customer service, effective communication, soft skills and team interaction are critical to the success of this position

At SECURA, we are transforming the insurance experience by putting authenticity at the forefront of everything we do. Our mission is clear: we’re making insurance genuine. We recognize that our associates are our greatest assets, and we invest in their well-being and professional growth. We offer opportunities for continuous learning and career advancement, competitive , and a that champions work-life balance. Joining SECURA means becoming part of a dynamic team that values each individual’s contribution and fosters a collaborative atmosphere. Here, you’ll not only find a fulfilling career but also a place where you can make a positive impact every day.SECURA Insurance strives to provide equal opportunity for all employees and is committed to fostering an inclusive work environment. We welcome applicants from all backgrounds and walks of life.
Expected salary:
Location: Neenah, WI
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