We are seeking an Instructional Designer to help shape the future of certification at Liveops. This role goes beyond building training materials — it focuses on designing smarter, more flexible learning experiences that improve readiness, accelerate performance, and support the transformation of how we certify agents.
This role plays a key part in shifting certification from content-heavy onboarding to a performance-first, flexible model.
Instructional Designers operate within a Learning Pod model, partnering cross-functionally to drive certification outcomes and continuously improve learning effectiveness.
The Purpose of Your Role
Instructional Designers at Liveops work as part of a Learning Pod — a cross-functional program team responsible for certification outcomes. In this role, you will collaborate with facilitators, developers, leaders, and stakeholders to design and improve learning experiences that drive performance and support evolving certification models.
Design and improve certification experiences aligned to performance outcomes
Challenge content-heavy approaches and prioritize readiness over coverage
Use data and feedback to identify and prioritize improvements
Collaborate within a pod model where ownership and accountability are shared
The Qualifications We’re Looking For
Bachelor’s degree in a relevant field or equivalent experience
3+ years of experience designing learning solutions or curriculum
Experience with eLearning development tools (Articulate Storyline and Rise, Adobe Captivate, or similar)
Strong communication and project management skills
Ability to gather, interpret, and act on data
Strong portfolio demonstrating instructional design capability
The Competencies You Bring
*Data Gathering & Analysis *Planning & Organizing *Dealing with Ambiguity *Decision Making *Functional/Technical Expertise
The Value You Deliver
Key Responsibilities and Job Duties
Translate business needs into effective learning solutions
Audit and continuously improve certification experiences
Design learning across multiple modalities (eLearning, VCL, etc.)
Align solutions to measurable performance outcomes
Simplify and optimize certification through thoughtful redesign
Contribute to pod-level decisions and shared ownership of outcomes
Leverage data to drive ongoing improvements
Support implementation and facilitation as needed
Use AI-enabled tools thoughtfully to enhance design and efficiency
Collaborate across the broader Learning Team
Essential Job Functions
Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.
Ability to work on a computer for extended periods of time
Ability to work independently in a remote environment
Ability to participate in virtual meetings in a professional setting
Ability to manage multiple priorities and meet deadlines
Design, develop, and improve learning experiences
Partner effectively with cross-functional stakeholders