In Service Support Engineer I/II

Position: In-Service Support Engineer Level: Junior to Mid Location: Newport, Rhode Island Telework: Hybrid remote/onsite, with typical set schedule at Government facility Travel: <10% Salary: $100k-$116k XSITE LLC is looking for a In-Service Support Engineer to join our team in Newport, Rhode Island to support the NUWC NEWPORT Code 25 CANES office/contract. We are Service-Disabled Veteran-Owned company headquartered in San Diego. We provide full spectrum systems and systems-of-systems engineering and integration services and solutions for space, C5ISR, cyber and enterprise information systems. Our core capabilities include AI/ML, Software Development & Sustainment, Systems Engineering (including MBSE), and Modeling & Simulation. Position Overview We are seeking an In-Service Support Engineer to support submarine network modernization efforts. In this role, you will analyze Fleet trouble reports and provide both remote and on-site technical support to resolve issues. You will also implement corrective actions, support inspections and STIG remediation, provide training to personnel, and deliver 24/7 operational support as required. Responsibilities of this position include, but are not limited to: • Analyze Fleet software trouble reports, troubleshoot reported issues, and develop recommended solutions, delivering Fleet Support Recommendations. • Provide remote and on-site field support to diagnose and resolve complex hardware and soft-ware problems aboard submarines when issues cannot be corrected remotely. • Implement approved corrective actions and revise technical documentation asrequiredto re-store system compliance. • Support Site Assisted Visits (SAV) and Cybersecurity Inspections (CSI) by reviewing STIG find-ings, troubleshooting issues, providing remediation recommendations, and preparing daily status reports. • Provide On-the-Job Training (OJT) to military ship’s force personnel on the operation and maintenance of the submarine tactical network. • Support 24/7 watch bill operations during Technical Insertions, fleet exercises, and wartime readiness activities, delivering technical recommendations and end-of-shift status reports Required Qualifications • Bachelor’s orMaster’s degree in Computer Science, Engineering, Mathematics, or a related technical field • Three (3) years of experienceproviding network help desk support including on-board techassistsonboard navy platforms • NAVSEA Alteration Installation Team (AIT) level 1 certified. Level 2 certificationrequiredwithin thirty (30) days of award. • Active Secret clearancerequiredwith eligibility for Top Secret/SCI access and work in classified environments including SIPRNet and NATO systems Preferred Qualifications • Experience in RHEL, Windows Server,Windows Client, VMWare, Ansible,Cisco, NETSEC, DoD PKI, Aruba, CloudcomputingCMProand JIRA • Experience providing remote networkhelp desk support for navy submarine platforms • NAVSEA AIT level 2 certified with mostrecent training completed 1/1/2025 orlater Why XSITE LLC? Best-in-Class Benefits & Work–Life Balance • Industry leading PTO package, starting at 15+ days annually. • Seven (7) paid company holidaysannually, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day. • 100% employer-paid employee coveragefor Medical, Dental, Vision, and Basic Life Insurance.Employees enrolled in XSITE’sHigh DeductibleHealth Plan (HDHP) are also eligible for aHealth Savings Account (HSA)with employer contributions. • Eligibility toparticipatein XSITE’s401(k) retirement planwith up to a 6% employer match. • Eligibility to receivetuition reimbursementofup to $5,250per year for job-related education. • University of San DiegoEducation Benefitsof 10% tuition discount on select online degree programs and 25% discount on certificate programs. • Cell Phone Stipend. • Hybrid work environment. • As well as employeeadd on benefitsoffered via ADP. Stability & Long-Term Growth • Prime contract holderwith long-term stability • Mentor-Protégé JVpartnership with a major defense company Career Advancement • Rapid growth (300% YoY) with opportunities forleadership and upward mobility.