Transforming the Health and Fitness Industry through Technology
At Life Time Technology, we're revolutionizing the way people experience health and fitness by harnessing the power of technology. As a digital-first company, we're committed to creating seamless and innovative experiences both online and in our clubs. We're seeking a highly skilled and motivated Remote Technical Support Specialist to join our team as a Phone Agent, providing top-notch technical support to our employees across various locations.
About the Role
As a Remote Tech Support Phone Agent, you will be the primary point of contact for employees seeking technical assistance with various technologies, including desktop applications, operating systems, hardware, and peripherals. You will work closely with our IT Advanced Support and Corporate Support teams to resolve issues efficiently and effectively. If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and are comfortable working in a fast-paced environment, this role is perfect for you.
Key Responsibilities
- Provide remote technical support to employees via phone and email, resolving issues related to desktop technologies, end-user applications, operating systems, hardware, and peripherals.
- Interact with IT Advanced Support, Corporate Support, and end-users to address technical issues, troubleshoot problems, and implement solutions.
- Manage call intakes and emails to the Service Desk, prioritize work, and communicate with end-users or their agents regarding support efforts.
- Perform administrative tasks in support of Life Time's request management processes, including access requests, hardware and software requests.
- Participate in the installation of corporate and club end-user technology, printer and device installation, and troubleshooting.
Essential Qualifications
To succeed in this role, you should possess:
- An Associate's Degree in Business or Technology (or related area) or equivalent combinations of education and experience.
- Excellent presentation and communication skills, with the ability to articulate technical information to non-technical stakeholders.
- Proficiency in the Microsoft Office Suite of applications, specifically Excel, Word, and PowerPoint.
- Ability to support a flexible schedule, including evening and weekend availability if necessary.
Preferred Qualifications
While not mandatory, having the following qualifications will give you a competitive edge:
- A Bachelor's Degree in a related field, such as Computer Science, Information Technology, or Business Administration.
- Previous experience in a technical support role, preferably in a corporate or enterprise environment.
- Familiarity with IT service management frameworks and best practices, such as ITIL.
Skills and Competencies
To excel in this role, you'll need to possess:
- Strong technical skills, including knowledge of desktop technologies, operating systems, and hardware.
- Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
- Outstanding customer service skills, with a customer-centric approach and a passion for delivering exceptional support.
- Effective communication and interpersonal skills, with the ability to work collaboratively with various stakeholders.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and managing competing demands.
Career Growth Opportunities and Learning Benefits
At Life Time Technology, we're committed to helping our employees grow and develop their careers. As a Remote Tech Support Phone Agent, you'll have access to:
- Ongoing training and professional development opportunities, ensuring you stay up-to-date with the latest technologies and industry trends.
- Career advancement opportunities, with a clear path for progression within the organization.
- A collaborative and supportive work environment, where you'll be encouraged to share your ideas and expertise.
Work Environment and Company Culture
As a remote employee, you'll enjoy the flexibility and autonomy to work from anywhere. We're a dynamic and innovative company that values:
- A culture of collaboration and teamwork, where everyone's contributions are valued.
- A commitment to excellence, with a focus on delivering exceptional customer service and technical support.
- A passion for innovation, with a drive to stay ahead of the curve in the health and fitness industry.
Compensation, Perks, and Benefits
We offer a competitive salary and a comprehensive benefits package, including:
- A competitive salary, reflecting your skills and experience.
- A range of benefits, including health insurance, paid time off, and retirement savings.
- Opportunities for professional growth and development, with a focus on career advancement.
- A dynamic and supportive work environment, with a culture that values collaboration and teamwork.
Join Our Team!
If you're a motivated and skilled technical support professional looking for a new challenge, we want to hear from you. Please submit your application today, and let's discuss how you can contribute to our mission to transform the health and fitness industry through technology.
We're excited to welcome a talented Remote Tech Support Phone Agent to our team and look forward to receiving your application.
Apply Now