Identity Services Engineer III

About Us Fenix24 is an industry-leading cyber disaster recovery and restoration company. Battling threat actors as The World’s First Civilian Cybersecurity Force, Fenix24 delivers cybersecurity services through its four battalions: Fenix24 for ransomware recovery and restoration; Athena7 for IT security assessments, strategy and planning; Grypho5 for ongoing security-based management; and Argos99 for expert insights into data, assets and infrastructure. Under its Securitas Summa program, Fenix24 ensures organizations are prepared to effectively resist and rapidly recover from a cyberattack, offering a combination of managed data and infrastructure protection, real-time threat intelligence, and ongoing hardening and breach resistance. Grypho5 is one of four battalions fighting threat actors on the front lines of the global cyber war. As part of The World’s First Civilian Cybersecurity Force, Grypho5 specializes in comprehensive, security-based managed solutions using real-time, proprietary threat intelligence to ensure an organization's defenses are prepared to effectively resist and rapidly recover from a cyberattack. About This Position The Managed Identity III role will be principally responsible for managing and maintaining the operational readiness of email and identity solutions. This role will report to the Support Services Manager and is 100% remote. An ideal candidate will be able to: Perform engineering tasks to maintain full operational readiness of identity solutions Handle client incidents and escalations Install, configure, and audit identity solutions Key Responsibilities: Perform engineering tasks in support of identity protection services Handle client satisfaction escalations and incidents Install, configure, and audit identity protection platforms and applications Review and consult on product, solution, and client change control requests Understand the client’s end goals and help create a plan to achieve them Perform other tasks as needed to support Identity Protection Practice Group initiatives Participate in an on-call rotation Preferred Skills: Demonstrated practical expertise in Active Directory, Microsoft Exchange, Microsoft O365 security controls, Azure Cloud Services Entra ID, CrowdStrike Identity Protection, Enzoic, Intune, eSentire, and Mimecast Experience with hybrid environments/Entra ID Connect installation and support Experience with MDM solutions and support Microsoft Intune is a plus Experience with MFA product deployments and support DUO/Microsoft Authenticator desired Experience with Azure Computer is preferred Ability to maintain accurate time entries and documentation of work within the company’s ticketing system on a daily basis Communicate effectively in any form or medium Manage dynamic and competitive priorities Organize complex technical tasks for multiple clients at once Conversant with information technology and managed services best practices Experience with service delivery in a managed services practice organization Server, network, storage, and/or security support experience Practical application of InfoSec principles Qualifications 3-to-5 years of cyber security identity experience Bachelor’s degree in information technology or a related field, or an equivalent work history Microsoft Active Directory and Exchange, Azure, AWS, and/or Mimecast are highly desired Industry certifications in Microsoft, Citrix, and VMware desired Experience working for and within IT for the legal industry Experience in large-scale service delivery This position requires a CJIS clearance.  Why work for us? We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster! We truly value our employees and provide an extraordinary package to prove it, including: Internal and external learning & development opportunities, including career advancement Scheduled & flexible PTO programs Family friendly programs- Care packages Regular team building events Competitive compensation & benefits including: Private health insurance Mental health and wellness programmes Company-matched pension scheme Life insurance and income protection insurance Monthly fitness/gym membership allowance Join the world's first Civilian Cybersecurity Force and take your career to the next level!