About the position
The HR Systems Operations Specialist provides specialized support in functional areas of expertise, including Workday, to process and troubleshoot end-user inquiries. This role sits within the HR Systems organization and requires a candidate with strong employee orientation, understanding of Human Resources business processes and expert technical knowledge of HR Technology platforms. A successful candidate must provide line of sight into HRIS Operations teamwork, manage recurring and ad hoc operational inquiries, and deliver on various technical and functional projects.
Responsibilities
• Serve as first point of contact for associate, manager and HR end-user questions related to Workday business processes covering Recruiting, Onboarding, HCM, Compensation, Performance, Time & Absence, and Benefits modules, as well as security in Workday and integrated systems
• Individually respond to high volume of standard inquiries with limited escalation such as security/access, system navigation, transaction status, policy, program, and process questions
• Ensure inquiries are addressed timely, to high level of satisfaction within stated SLAs
• Run regular audits to ensure data quality and adherence to policies
• Enhance, mature, and maintain procedural documents, building on existing core operational process guides
• Provide ongoing testing support and peer review of enhancements and configuration Jiras for aligned Product Delivery team, supporting the Product Development, Project Management and HR Technology counterparts
• Support completion and success of complex, specialized processes/transactions such as: Annual Compensation Planning activities, Annual Performance Management activities, Biannual Workday Release testing
• Troubleshoot and test issues with design, build, and new functionality including: Business Process changes – Condition rules, custom notifications, help text, etc., Security groups and assignments, Custom Reports and report schedules
• Monitor delegation and completion of Workday processes
Requirements
• Bachelor’s Degree in Computer Science, Information Systems or related field preferred.
• Minimum 2 years of experience in HR systems operations, preferably Workday HCM, including experience with business processes, data structure, domain and BP security, reporting & calculated fields, and data auditing.
• Knowledge of HR business processes.
• Strong Microsoft Excel skills.
• Strong service orientation with a high sense of ownership and accountability.
• Proven ability to work independently and as part of a distributed team, taking direction from multiple team members.
• Strong analytical, troubleshooting and problem-solving abilities.
• Strong work ethic and motivated to achieve goals and exceed expectations.
• Exceptional time management skills and an ability to handle multiple assignments and meet deadlines.
• A ‘systems’ thinker with a process orientation and significant attention to detail.
• Superior interpersonal, written and oral communication skills.
• High level of executive presence.
• Ability to work successfully with a global team.
Nice-to-haves
• Hands on experience using ServiceNow and Jira (Preferred).
• Change management experience preferred.
Benefits
• Competitive compensation.
• Limitless growth and learning opportunities.
• Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!
• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.
• A chance to make an impact – your work will contribute directly to our strategy.
• 20+ PTO days plus holidays and floating holidays in your first year.
• Extensive medical, dental insurance and vision plan.
• 401K with corporate match, immediate vesting.
• Health-and-wellness-related allowance programs.
• Parental leave.
• Tuition reimbursement.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Gartner Gives Charity Match.
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