[Hiring] Part-Time Bilingual Customer Support Representative @DependentsAudit

Role Description DependentsAudit is a fast growing AI-native startup reinventing dependent eligibility verification for employer health plans. We are looking for a Part-Time Bilingual Operations Specialist to help employers confirm health plan eligibility for dependents currently enrolled on their health plan. This is a remote, part-time position working 20 - 30 hours per week. The ideal schedule is currently 8:00 AM EST to 12:00 PM EST, Monday through Friday. Pay: $18.00 - $23.00 per hour, depending on experience. Highlighted Duties • Communicate with employees by phone, email, and web portal • Answer incoming calls in both English and Spanish • Clearly explain documentation requirements to Spanish-speaking employees • Make outbound calls when needed, especially near the end of an audit period • Review submitted dependent verification documents and compare them against eligibility requirements • Determine whether submitted documents meet audit requirements or if additional information is needed • Respond to employee questions regarding documentation, eligibility, and audit status • Accurately enter notes, update records, and document audit activity • Handle confidential employee and dependent information safely and securely • Follow client-specific audit requirements and internal procedures • Assist with additional operational tasks as needed Qualifications • High school diploma or equivalent • Fluent in English and Spanish • Native or near-native Spanish speaking ability strongly preferred • Must be able to clearly explain documentation requirements in Spanish • Strong attention to detail and accuracy • Excellent written, verbal, listening, and interpersonal communication skills • Comfortable speaking with employees over the phone • Able to work independently in a remote environment • Reliable availability during morning hours, preferably 8:00 AM EST to 12:00 PM EST • Comfortable using web-based systems, email, and basic computer tools • Ability to handle confidential information professionally and securely Requirements • Must successfully complete a background check as a condition of employment. Benefits • Remote work • Paid training • Morning schedule • Opportunity for the role to grow into a full-time position as volume increases • Hands-on experience in employee benefits and dependent verification • Paid sick time or other paid leave in accordance with applicable law