[Hiring] Medical Billing & Credentialing Virtual Assistant @Virtual Rockstar

Role Description This is a remote position. Virtual Rockstar is hiring a full-time Medical Billing & Credentialing Virtual Assistant on behalf of a growing mental health counseling practice. This role will provide administrative, billing, credentialing, and insurance support to help ensure smooth operations across a large team of providers. The ideal candidate is highly detail-oriented, adaptable, and comfortable working with billing processes, therapist credentialing, patient communication, and administrative workflows. This is an excellent opportunity for someone who enjoys problem-solving, managing details, and supporting a mission-driven healthcare organization dedicated to helping individuals navigate mental health challenges. Key Responsibilities • Billing & Insurance Support • Review client billing and insurance billing activities • Monitor outstanding balances and follow up on billing-related issues • Generate and format billing-related documentation and reports • Follow up on unpaid claims and billing discrepancies • Track and update expired insurance information • Support insurance-related administrative processes • Assist with maintaining accurate billing records • Credentialing Support • Follow up on therapist credentialing applications and renewals • Monitor credentialing status and communicate updates to providers • Maintain organized credentialing records and documentation • Coordinate with credentialing organizations and insurance networks as needed • Track deadlines and ensure timely follow-up • Administrative Support • Manage email correspondence and ticketing systems • Set up and maintain email accounts and fax accounts • Monitor and organize incoming communications • Manage electronic records and administrative documentation • Perform data entry and generate reports as needed • Assist with operational and process-improvement initiatives • Patient & Provider Support • Respond professionally to patient inquiries via phone and email • Assist with insurance and billing-related questions • Communicate effectively with providers and administrative staff • Maintain patient confidentiality and HIPAA compliance at all times • Support a positive patient experience through timely and professional communication Qualifications • Experience in medical billing, insurance billing, or healthcare administration • Experience with provider credentialing or willingness to learn credentialing processes • Strong attention to detail and organizational skills • Excellent written and verbal English communication skills • Comfortable communicating with patients, providers, and insurance representatives • Strong problem-solving abilities and adaptability • Experience with Google Workspace and Microsoft Office applications • Ability to manage multiple priorities in a fast-paced environment Requirements • Excellent English communication skills • Strong attention to detail and accuracy • Adaptable, agile, and able to learn new processes quickly • Professional and empathetic communication style • Comfortable handling billing, credentialing, and administrative responsibilities Benefits • Competitive salary commensurate with experience. • Opportunities for professional development and growth. • Work in a dynamic and supportive team environment. • Make a meaningful impact by helping to build and strengthen families across the Globe.