Role Description
Join Aledade’s growing clinical call center team in this 100% remote, telephonic role designed for LPNs looking to transition away from bedside floor stress into high-impact patient advocacy. As an LPN - Advanced Care Planning Specialist (internally called Facilitator), you will guide patients through meaningful, end-of-life care conversations and secure their medical wishes from the comfort of your home office.
This full-time position features structured 8-hour shifts scheduled Monday through Friday between 8:30 a.m. and 10:00 p.m. ET, with specific shift times rotating approximately every 6 months to ensure team balance. Additionally, to support our patients during peak periods, voluntary overtime may be solicited during high-volume months, giving you the opportunity to boost your earning potential while helping families when they need it most.
Primary Duties:
• Conduct personalized, compassionate advance care planning telephonic conversations with patients and/or families to identify, document, and communicate their healthcare goals and wishes for future medical care.
• Educate patients and families about medical interventions—such as feeding tubes, mechanical ventilation, and CPR—in simple, understandable terms so patients and families can make informed decisions.
• Accurately document details of the conversation within 48 hours to generate state specific advance care planning documents.
• Provide patient support via incoming patient calls, documentation review support, and special projects when needed.
• Maintain knowledge of state-specific laws and regulations regarding advance care planning through training and 1:1s.
• Other duties as assigned.
Qualifications
• Licensed Practical Nurse (“LPN”): Certificate or Diploma in Practical Nursing.
• Current and unrestricted LPN license.
• 2+ years’ experience as an LPN or relevant experience.
• Demonstrated knowledge of serious medical conditions (i.e. COPD, CHF, ESRD, etc.) and their progression.
• Demonstrated ability to adapt to shifting priorities and fast-paced environments.
• Familiar with Google Suite (Google Meets, Google Sheets, & Google Docs); Ability to learn new call center/telephony and patient documentation technology quickly.
• Ability to navigate between multiple systems while speaking with Patients.
• Strong communication skills (Verbal & written) with a high-level of active listening and empathy to manage emotional conversations.
• Strong time management skills and attention to detail.
• Familiarity with state-specific legal regulations regarding advance directives and Medical Power of Attorney; Familiarity with ACO and Medicare/CMS guidelines.
Requirements
• Experience in palliative care or hospice; CHPN (Certified Hospice and Palliative Nurse) or CHPLN (Certified Hospice and Palliative Licensed Nurse) Certifications.
• Inpatient hospital experience including ICU or emergency medicine.
• Spanish speaking experience.
Benefits
• Flexible work schedules and the ability to work remotely are available for many roles.
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners.
• Robust time-off plan (21 days of PTO in your first year).
• Two paid volunteer days and 11 paid holidays.
• 12 weeks paid parental leave for all new parents.
• Six weeks paid sabbatical after six years of service.
• Educational Assistant Program and Clinical Employee Reimbursement Program.
• 401(k) with up to 4% match.
• Stock options.
• And much more!