[Hiring] Contracting, Credentialing & Billing Specialist @Understood Care

Role Description Understood Care is seeking a detail-oriented and highly organized Contracting, Credentialing & Billing Specialist to support our provider operations. This role is critical in ensuring providers are properly contracted, credentialed, and reimbursed in a timely and accurate manner. The ideal candidate is proactive, organized, and comfortable managing multiple workflows simultaneously. Key Responsibilities Contracting & Credentialing • Manage end-to-end provider contracting and credentialing processes • Prepare, submit, and track credentialing applications with payers • Maintain accurate and up-to-date provider records and documentation • Monitor credentialing timelines and proactively follow up with payers • Support re-credentialing and ongoing compliance requirements Billing Support • Assist with billing setup for newly credentialed providers • Support claim submission, tracking, and follow-up as needed • Identify and help resolve basic billing issues or discrepancies • Coordinate with internal teams to ensure accurate provider data Administrative & Compliance Support • Maintain organized documentation in internal systems • Ensure compliance with payer, state, and organizational requirements • Communicate effectively with internal teams and external partners Qualifications • 2–5 years of experience in healthcare contracting, credentialing, licensing and billing • Familiarity with payer portals and credentialing processes • Strong attention to detail and organizational skills • Ability to manage multiple deadlines in a fast-paced environment • Excellent written and verbal communication skills • Experience with healthcare administration systems is a plus Benefits • Full-time W-2 employment • Competitive hourly pay ($20–$25/hour) • Collaborative and supportive team environment • Opportunity to grow within a mission-driven healthcare organization Company Description Understood Care was founded by clinicians, patient advocates, and healthcare leaders to make healthcare simpler, safer, and more supportive for older adults. We provide Medicare-covered patient advocacy services and work only for our clients, not hospitals or insurance companies, pairing each person with a dedicated advocate who helps them navigate care, reduce costs when possible, and make confident healthcare decisions because healthcare should feel human.