Role Description
Serve as the first point of contact for individuals and families seeking care at PRC and AWA. This role blends customer service, sales, and behavioral health—requiring empathy, efficiency, and strong communication in high-volume, fast-paced environments.
• Handle inbound calls, emails, and inquiries as the first point of contact
• Manage 60–80 calls/day with professionalism and efficiency
• Guide clients and families through admissions conversations
• Navigate crisis and emotionally sensitive situations
• Coordinate next steps (assessments, tours, admissions)
• Document all activity in CRM/EMR systems
• Collaborate with clinical and operations teams
Qualifications
• 2+ years in admissions, client care, call center, or sales (required)
• Ability to manage high-volume calls (60–80/day)
• Strong customer service + sales skills (guiding conversations, handling objections)
• Calm and effective in crisis or emotionally charged situations
• Tech-savvy (CRM/EMR, Microsoft Office)
• High responsiveness, follow-through, and accountability
Requirements
• Spanish-speaking (preferred)
• Behavioral health or local market familiarity (preferred)
• Interest in growth within admissions/outreach (preferred)
Company Description
• PRC provides individualized substance use treatment for adults.
• AWA supports adolescents and families through PHP/IOP mental health care.
• We meet people where they are—and help them move forward.
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