Job Description:
• Provide exceptional support to end users of the Empower loan origination system
• Assist users with day-to-day Empower-related issues, ensuring timely resolution and a seamless user experience
• Addresses customer support calls for Empower related problems, providing call resolution
• Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem
• Credential setup and modifications for users in Empower System
• Research, resolve these inquiries related to loan level issues.
Requirements:
• Associate’s degree/Vocational or Technical School Preferred in computer science, computer information systems or equivalent years of experience
• Empower/ICE support related experience preferred
• Ability to support Windows and Apple systems
• Experience utilizing remote control software to troubleshoot and resolve Empower support issues
• Ability to work within all levels of the organization
• Strong interpersonal and communication skills
• Excellent troubleshooting and problem-solving skills
• Ability to prioritize tasks in a fast-moving environment
Benefits:
• Competitive salary
• Full benefits package
• Potential for a performance-based bonus
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