**Join the arenaflex Team and Revolutionize the Health and Wealth Journey**
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as a Health & Benefits - Customer Service Representative / Support Specialist (Remote). As a key member of our team, you will play a vital role in supporting our customers' journey through the healthcare reimbursement system, providing valuable insights, education, and direction to ensure a seamless experience.
**About arenaflex**
arenaflex is a people-centric company that is obsessed with delivering exceptional results for our clients. We are a community of forward-thinking individuals who are driven by a shared commitment to integrity and a passion for making a positive impact in the lives of our customers. Our mission is to strengthen and simplify the health and wealth journey, relentlessly pursuing better outcomes for all. As a remote employee, you will be part of a dynamic team that values flexibility, innovation, and collaboration.
**Job Summary & Responsibilities**
The Support Specialist will report to the Member Services Supervisor in the CBD Member Services department. This role is responsible for providing high-quality, customer-focused telephonic service, using knowledge of procedures and systems to meet and/or exceed member satisfaction. Key responsibilities include:
* Providing valuable insights, education, and direction to customers through online support tools, from checking account balances to submitting claims.
* Resolving issues without management intervention to remove barriers for the member.
* Consulting with members to support easy navigation of available online tools.
* Protecting sensitive member information with discretion.
* Responsible for all levels of member engagement, prioritizing effectively to meet member service goals and deadlines.
* Other duties as assigned.
**Key Skills & Qualifications**
* 1-3 years of experience in Customer Service, with prior call center experience preferred.
* No degree required, but a basic understanding of medical/reimbursement terminology is preferred.
* Computer knowledge and skills, comfortable learning new systems.
* Able to learn, memorize, and retain information.
* Basic understanding of medical/reimbursement terminology preferred.
* Can adapt to a fast-paced environment.
* Ability to de-escalate and handle member issues without utilizing a supervisor.
* Oral and written communication skills.
* Problem-solving skills.
* Attention to detail and accuracy.
* Analytical skills.
**Work Environment & Requirements**
* This position requires a quiet, distraction-free work environment without any conflicting responsibilities during the scheduled shift.
* Internet speed requirements:
+ Upload Speed: >20 Mbps
+ Download Speed: >100 Mbps
+ Must be able to hardwire an ethernet cable to the internet modem/router.
* Training Class/Start Date: TBD (subject to change due to business needs)
* Attendance is mandatory during the training period of this position (training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position).
* Training is approximately five weeks, with a product exam at the end of training. A passing score of 85% is required to continue to hold this position.
* Training Schedule/Shift: TBD (subject to change due to business needs)
* Pacific Time: 10:30 am-7:00 pm
* Mountain Time: 9:30 am-6:00 pm
* Central Time: 10:30 am-7:00 pm
* Regular Schedule/Shift: TBD (subject to change due to business needs)
* Some Saturdays TBD (subject to change due to business needs)
**Compensation & Benefits**
The compensation for this position will vary depending on factors such as your location, skills, and experience. The compensation package may also include incentive and bonus opportunities. arenaflex provides industry-leading benefits, including:
* Healthcare
* 401K savings plan
* Company holidays
* Paid time off
* Parental leave
* Employee assistance program
**Why Join arenaflex?**
* Opportunity to work in a dynamic, fast-paced environment where no two days are the same.
* Chance to make a meaningful impact in people's lives through exceptional customer service.
* Collaborative team environment that values flexibility, innovation, and collaboration.
* Comprehensive benefits package that includes healthcare, 401K savings plan, and more.
* Opportunity for career growth and professional development.
**How to Apply**
If you are passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives, we invite you to apply for the Health & Benefits - Customer Service Representative / Support Specialist (Remote) position at arenaflex. Please submit your application and resume through our website.
Apply Now!
We look forward to welcoming you to the arenaflex team!
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