Join Expedient's dynamic team in Upper Arlington/Columbus, Ohio, as an Entry-Level IT Support Associate and kick-start your career in the IT industry! As a valued member of our Operations Support Center (OSC) team, you'll receive comprehensive, fully paid training, including industry certifications, and hands-on experience with cutting-edge technical platforms, such as virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix, and infrastructure.
Key Responsibilities:
- Provide exceptional client support by handling tickets, questions, and requests, and escalate complex issues as needed.
- Adhere to strict security protocols to ensure secure client access and follow established shipping and receiving procedures.
- Utilize our ticketing system to log requests, activities, and documentation, ensuring seamless support and knowledge sharing.
Requirements:
- Previous customer service experience, with a passion for delivering outstanding support.
- Industry certifications (e.g., CompTIA, A+, or Network+) or equivalent work experience in an IT role or academic background.
- Excellent written and verbal communication skills, with the ability to articulate complex technical concepts.
- Strong analytical and independent problem-solving skills, with a talent for prioritizing and multitasking in a fast-paced environment.
- Ability to pass pre-employment screens and maintain a high level of integrity and professionalism.
What We Offer:
- Comprehensive benefits package, including three weeks of paid time off annually, parental leave, and top-tier medical, dental, and vision insurance.
- Disability and life insurance, wellness engagement opportunities, and a 401(k) with a generous match.
- Paid parking and other perks, because we value your hard work and dedication.
Ready to launch your IT career? Apply Now or Apply Now to take the first step towards an exciting and rewarding career with Expedient!
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