About the Opportunity:
We are seeking a strategic and client-focused Global Head of Talent Acquisition to lead our worldwide hiring operations. The ideal candidate brings proven leadership in BPO hiring environments, excels in client management, and thrives in fast-paced, high-volume recruitment settings. You will own and evolve our global talent acquisition strategy to attract, engage, and hire top-tier talent across all regions and verticals.
Responsibility:
Global TA Strategy & Execution
Develop and implement a scalable, data-driven global TA strategy aligned with business goals.
Oversee full lifecycle recruitment across all regions and job levels, from sourcing to onboarding.
Client Management & Stakeholder Engagement
Act as a trusted advisor to internal clients and business leaders across multiple geographies.
Build and maintain strong relationships with key accounts, ensuring hiring expectations and service levels are consistently met.
BPO Recruitment Leadership
Drive volume hiring across BPO functions such as customer support, back office, content moderation, etc.
Bring market insights and best practices from BPO talent landscapes across APAC, LATAM, EMEA, and North America.
Team Leadership & Development
Lead, mentor, and grow a diverse team of TA professionals, regional leads, and sourcing specialists.
Foster a high-performance, client-centric culture within the TA team.
Vendor & Partner Management
Manage global RPO partners and staffing agencies to ensure delivery, compliance, and quality-of-hire.
Negotiate vendor contracts and set clear SLAs and KPIs.
Reporting & Analytics
Track, report, and analyze key recruitment metrics (time-to-fill, cost-per-hire, source effectiveness, etc.).
Provide regular hiring forecasts and TA performance reviews to executive leadership.
Employer Branding & Talent Marketing
Collaborate with marketing and branding teams to position the company as an employer of choice globally.
Lead initiatives to improve candidate experience and EVP.
Desired Expertise:
10+ years of progressive talent acquisition experience, with at least 3 years in a global or regional head role.
Proven track record in high-volume BPO recruitment across global delivery centers.
Strong client management and stakeholder influence skills.
Deep understanding of global hiring practices, labor laws, and sourcing channels.
Experienced in leading TA teams across multiple time zones and cultures.
Excellent command of recruitment technology tools (ATS, CRM, sourcing platforms).
Data-driven mindset with the ability to present insights and trends to executive teams.
Strong communication, leadership, and strategic planning skills.
Bachelor's degree required; Master's degree in HR or Business is a plus.
Working Location: Remotely.
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