u003cdiv class="content-intro">u003cp>Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with u003ca href="https://grafana.com/products/cloud/" target="_blank" rel="noopener noreferrer">Grafana Cloudu003c/a> or self-managed with the u003ca href="https://grafana.com/products/enterprise/" target="_blank" rel="noopener noreferrer">Grafana Enterprise Stacku003c/a>, both featuring scalable metrics (u003ca href="https://grafana.com/oss/mimir/" target="_blank" rel="noopener noreferrer">Grafana Mimiru003c/a>), logs (u003ca href="https://grafana.com/oss/loki/" target="_blank" rel="noopener noreferrer">Grafana Lokiu003c/a>), and traces (u003ca href="https://grafana.com/oss/tempo/" target="_blank" rel="noopener noreferrer">Grafana Tempou003c/a>).u003c/p>
u003cp>We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.u003c/p>
u003cp>You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.u003c/p>u003c/div>u003ch2>u003cstrong>The Opportunity:u003c/strong>u003c/h2>
u003cp>Grafana Lab’s Order to Cash team is hiring for a Collections Manager to optimise the end-to-end collections process. The role will have significant business impact driving timely cash receipts, minimizing bad debt, and supporting strong customer relationships. This role partners closely with Sales, Finance, and Legal while owning the full accounts receivable aging and leading collections strategy.u003c/p>
u003cp>This position is ideal for a systems-minded operator who works smarter to free up time and focus on the work that matters most, has a passion for automation, and is eager to scale collections processes in a growing SaaS environment. u003c/p>
u003cp>This is an individual contributor (IC) role reporting directly to the Sr. Manager, Financial Operations.u003c/p>
u003ch2>u003cstrong>What You’ll Be Doing:u003c/strong>u003c/h2>
u003cul>
u003cli>Own the end-to-end collections process for the entire AR aging, driving timely resolution of past-due balances through proactive outreach and negotiationu003c/li>
u003cli>Manage collections through a case management system, owning assigned tickets, queues, and collections escalations end to endu003c/li>
u003cli>Evolve and enhance collections strategies aligned with company policies, customer segmentation, and risk profilesu003c/li>
u003cli>Analyze AR aging, payment trends, consumption patterns, and dispute data to identify risk, prioritize actions, and improve cash flowu003c/li>
u003cli>Resolve billing disputes by coordinating with Billing, Sales, and other internal teamsu003c/li>
u003cli>Lead and resolve complex collections escalations, applying sound judgment and risk mitigation principlesu003c/li>
u003cli>Own the downgrade and bad debt write-off process, ensuring proper review, documentation, and approvalsu003c/li>
u003cli>Spearhead continuous improvement initiatives be leveraging AI specifically in process documentation, automation, and tooling enhancements to scale the businessu003c/li>
u003cli>Build systems and workflows that reduce manual effort and enable efficient, repeatable collections operationsu003c/li>
u003cli>Provide insights and recommendations to leadership on AR health, customer risk, and process efficiencyu003c/li>
u003cli>Support month-end and quarter-end close activities related to accounts receivable u003c/li>
u003cli>Own Collections Cash forecasting and working closely with Finance & Strategy team to align company cash targets u003c/li>
u003cli>Collaboration and mentorship with junior team members across Order to Cash. u003cbr>Reduced past-due AR and improved DSOu003c/li>
u003cli>Scalable, well-documented, and automated collections practicesu003c/li>
u003c/ul>
u003ch2>u003cstrong>What Makes You a Great Fit:u003c/strong>u003c/h2>
u003cul>
u003cli>5+ years of experience in B2B collections, accounts receivable, or Order-to-Cash rolesu003c/li>
u003cli>Strong understanding of AR processes, billing systems, and dispute managementu003c/li>
u003cli>Experience supporting SaaS businesses, including consumption or usage-based pricing modelsu003cstrong>u003cbr>u003c/strong>u003c/li>
u003cli>Experience managing collections for cloud marketplaces (AWS, GCP, Azure) strongly preferredu003c/li>
u003cli>Proven ability to manage complex customer relationships and sensitive financial conversationsu003c/li>
u003cli>Analytical, risk-aware mindset with experience using data to prioritize work and influence outcomesu003c/li>
u003cli>Strong systems mindset with a passion for automation and scalable process designu003c/li>
u003cli>Comfortable working cross-functionally in a fast-paced, scaling environmentu003c/li>
u003cli>Excellent written and verbal communication skillsu003c/li>
u003cli>Experience with ERP and AR systems (e.g., NetSuite) preferredu003c/li>
u003cli>Experience enhancing ticketing systems (Zendesk preferred) u003c/li>
u003cli>Experience with Salesforce u003c/li>
u003c/ul>
u003ch2>u003cstrong>What You’ll Bring to the Role:u003c/strong>u003c/h2>
u003cul>
u003cli>Advanced collections and negotiation skillsu003c/li>
u003cli>Strong judgment and decision-making skillsu003c/li>
u003cli>Ability to influenceu003c/li>
u003cli>Company- and cash-first mindsetu003c/li>
u003cli>Customer-centric mindset balanced with financial rigoru003c/li>
u003cli>High attention to detail and strong ownership mentalityu003c/li>
u003cli>Continuous improvement orientationu003c/li>
u003cli>Mentorship mindset, with a willingness to coach and share best practicesu003c/li>
u003cli>Strong partnerships with internal stakeholdersu003c/li>
u003c/ul>
u003ch3>Compensation & Rewardsu003c/h3>
u003cp>In the United States, the Base compensation range for this role is $88,000 - $106,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.u003c/p>u003cdiv class="content-conclusion">u003cdiv>
u003cp>u003cem>*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.u003c/em>u003c/p>
u003ch3>Why You’ll Thrive at Grafana Labsu003c/h3>
u003cul>
u003cli>u003cstrong>100% Remote, Global Culture - u003c/strong>As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.u003c/li>
u003cli>u003cstrong>Scaling Organizationu003c/strong> – Tackle meaningful work in a high-growth, ever-evolving environment.u003c/li>
u003cli>u003cstrong>Transparent Communicationu003c/strong> – Expect open decision-making and regular company-wide updates.u003c/li>
u003cli>u003cstrong>Innovation-Drivenu003c/strong> – Autonomy and support to ship great work and try new things.u003c/li>
u003cli>u003cstrong>Open Source Rootsu003c/strong> – Built on community-driven values that shape how we work.u003c/li>
u003cli>u003cstrong>Empowered Teamsu003c/strong> – High trust, low ego culture that values outcomes over optics.u003c/li>
u003cli>u003cstrong>Career Growth Pathwaysu003c/strong> – Defined opportunities to grow and develop your career.u003c/li>
u003cli>u003cstrong>Approachable Leadershipu003c/strong> – Transparent execs who are involved, visible, and human.u003c/li>
u003cli>u003cstrong>Passionate Peopleu003c/strong> – Join a team of smart, supportive folks who care deeply about what they do.u003c/li>
u003cli>u003cstrong>In-Person onboarding u003c/strong>- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. u003c/li>
u003cli>u003cstrong>Balance is Keyu003c/strong> - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. u003cem>*We will comply with local legislation where applicable.u003c/em>u003c/li>
u003c/ul>
u003cp>u003cstrong>Equal Opportunity Employer:u003c/strong> We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.u003c/p>
u003cp>u003cem>Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.u003c/em>u003c/p>
u003c/div>
u003cdiv>u003cem>For information about how your personal data is used once you’ve applied to a job, check out our u003ca href="https://grafana.com/legal/applicant-and-candidate-privacy-policy/" target="_blank" rel="noopener noreferrer">privacy policyu003c/a>. u003c/em>u003c/div>
u003c/div>
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