What began as a local favorite near The Ohio State University's campus has grown into a world-class fast casual restaurant. Our mission is to deliver fresh, high-quality food while delivering overflowing care to our guests and team members. Through our non-profit foundation, Charleys Kids, we partner with community organizations around the world to deliver education, mentorship, and food literacy education to underserved youth. We strive to serve our communities and strengthen our neighbors. Today, Charleys and our franchisee partners employ 10,000 people in 45 U.S. states and 15 countries around the world.
Position Title: Franchise Operations Manager
Department: Operations
Location: Remote based in North Carolina (Home-based with 80% travel)
Reports To: Franchise Business Consultant
The Franchise Operations Manager (FOM) is responsible for training at new store openings. They are also responsible for an assigned group of 4-6 Franchisees. The stores and owners selected will be representative of our system and include owners of diverse skill sets and personalities. In these stores the FOM will assume the same approach as an FBC (Franchise Business Consultant). These stores will be under the supervision of the Franchise Operations Manager, while the FBC will mentor and coach them in those locations. This relationship will be communicated to the franchise owners by the FBC, and the FBC will mentor the Franchise Operations Manager throughout the process.
HIGH GROWTH OPPORTUNITY:
With the rapid growth of Charleys, a Franchise Operations Manager has the potential to grow into a FBC (Franchise Business Consultant) role within a reasonable timeframe.
Responsibilities:
• Maintains a high level of knowledge and skill in all areas of operations and training.
• Role-models the use of all policies and procedures.
• Contacts franchisee consistently prior to opening to schedule assistance needed.
• Communicates with the FBC and Director of Operations throughout the opening process sharing the status of opening related milestones, potential delays or other opening related issues.
• Utilizes the New Store Opening Guide throughout the process to ensure a successful opening.
• Confers with Franchise Operators (FO) regarding hiring, placing food orders, uniform ordering & New Store Opening Guide.
• Works with FO regarding pre-opening schedule, training, shift control, scheduling, order & daily/nightly paperwork. Spends approximately 7 days at the restaurant prior to open completing these tasks with the FO.
• Assisted in regional training classes as needed.
• Spends approximately 1-2 days at all new stores after opening to provide training and follow-up. Notify Director of Operations & FBC of any problems and potential issues that may need attention from the FBC or other departments.
• Maintains regular follow-up to restaurants post open and visits stores that are not performing well. Works with the FBC to develop plan of action to address deficiencies and ensure brand standards are met.
• Assists FBC with franchise business plans and other related initiatives.
• Manages work schedule affectively in order to accommodate changes in opening schedules and stretch assignment activities.
• Completes additional tasks as assigned.
Preferred Experience:
• 5+ years of restaurant/franchise operations experience.
• Quick service and multi-unit franchise operations experience preferred.
• New restaurant opening experience preferred.
• Ability to train and develop in a high-paced environment.
• Ability to build relationships, effectively communicate and positively influence Franchisees and other key constituents.
• Ability to travel 80% of time
• Ability to work weekends and evenings if needed
• Ability to lift 40 lbs.
• Strong financial acumen, analysis/problem solving, negotiating and influencing skills.
• Ability to lead, motivate, hold accountable, develop, direct and achieve target results for Franchise Partners.
• Ability to prioritize and manage workflow effectively.
• Disciplined, possessing a high degree of drive with a proven track record of achieving results.
• Excellent communication (written and oral), organization and problem-solving skills.
• Proficiency in Microsoft computer skills, i.e. Word, PowerPoint, Excel, Outlook.
How We Build Our Team:
We seek exceptional team members who value and exhibit the following characters:
• Humble: self-aware; reflective; understands and embraces reality; acts on constructive feedback; takes actions to learn and grow; values others; knows that "I could be wrong"; always asks "what's mine to own"; does not blame/point fingers
• Hungry: works towards excellence on things that matter; takes initiative and ownership; seeks better ways of doing things; fierce resolve in overcoming challenges and achieving desired results; sees the world glass half-full and has a can-do attitude.
• Brilliant: subject matter experts; great judgement and common sense; Ingenuous and creative when resources are limited.
• Kind: values and exhibits decency; extends grace to others and wants the best for other; practices empathy.
Total Rewards:
• Short-term disability
• Wellness activity reimbursement
• Tuition reimbursement
• Professional development
• Medical, dental, and vision insurance
• Generous PTO starting at 3-week/year
• 401K with company match
• Quarterly bonus
• Voluntary term life insurance for employee, spouse, and children
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Store management reserves the right to amend and change responsibilities to meet business needs as necessary.
Charley's is committed to providing reasonable accommodations to qualified individuals with disabilities in the application process and throughout employment, as required by applicable law. If you require assistance or accommodation, please inform us so we can ensure your needs are met. We are proud to be an Equal Opportunity Employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, veteran status, or any other protected characteristic under applicable law.
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