Food Safety & Quality Manager

Food Safety & Quality Manager Job Summary: As the Manager of Food Safety & Quality at GoodPop, you'll play a key role in ensuring every customer enjoys a delightful experience, every time they enjoy a GoodPop product. The FSQ Manager will support the execution, day-to-day administration and ongoing improvement of GoodPop's Quality program, ensuring production operations - from raw materials to finished products - meet our established quality standards across our co-manufacturing network. This role is primarily focused on execution, compliance support, audit readiness, and day-to-day quality operations across GoodPop's manufacturing network. This remote role requires 40% travel to visit our co-manufacturing partners to audit, train, and ensure compliance with quality standards. This role will report to the Director of Manufacturing. Duties/Responsibilities: ● Support the maintenance of GoodPop's established quality standards, contract manufacturer codes of conduct, key manufacturing processes, and KPIs ● Execute standardized quality expectations for all SKUs across various contract manufacturing partners ● Review all ingredient Certificates of Analysis (COAs), file internally, and communicate externally as needed ● Responsible for external certifications pertaining to organic, non-GMO, and kosher - including maintenance, renewal, and execution to keep all certificates current ● Review specifications with R&D-including ingredient statements, nutrition facts, and allergen declarations to ensure accuracy across all SKUs ● Assist with onboarding of new supplier partners and new SKUs, and help maintain efficient ways of working and compliance with product specifications. ● Participate in monthly operations calls and quarterly business reviews with co-manufacturers ● Work cross-functionally with Innovation Project Teams to represent quality in the commercialization of new products ● Coordinate with the Supply Chain team to ensure appropriate storage and handling of raw materials through finished product ● Monitor cold chain integrity across co-manufacturers and distribution partners to ensure frozen product quality and safety standards are maintained ● Conduct contract manufacturer audits and quality control checks in accordance with established audit schedules ● Support HACCP plan reviews and verify that Critical Control Points (CCPs) are being monitored and documented appropriately at co-manufacturing facilities ● Monitor and analyze quality data and consumer complaints to identify potential issues ● Investigate quality complaints and out-of-standard issues, identify root causes, and support corrective action implementation and escalation as needed ● Partner with sales and customer service teams to support resolution of day-to-day quality concerns and escalate trends or significant risks as appropriate. ● Administer and maintain documentation associated with GoodPop's approved supplier program, ensuring all ingredient and packaging suppliers meet required food safety and quality standards ● Support compliance with contract manufacturers' Food Safety (GFSI) Programs, allergen programs, and applicable federal, state, and local regulations ● Monitor and support compliance with FDA regulations including FSMA Preventive Controls, and applicable CFR requirements ● Assist in the development and execution of recall procedures and crisis management efforts ● Maintain mock recall readiness, supporting periodic mock recall exercises to ensure traceability and response procedures are effective ● Support the management of customer and retailer quality questionnaires, portals, and compliance documentation requests Required Skills/Abilities: ● Minimum of B.S. Degree in Food Science, Biology, Chemistry, or a related field; professional experience will be considered in lieu of a degree ● Quality certification including PCQI or Better Process Control preferred ● 4–6 years of experience in food safety & quality assurance within a food manufacturing environment, preferably with exposure to contract manufacturers ● Experience with quality management systems (QMS) and basic data analytics tools ● Familiarity with frozen food, ice cream, novelties, or aseptic processing is a plus ● Strong problem-solving skills with a proactive, detail-oriented approach ● Solid interpersonal and communication skills to collaborate across departments ● Proficiency in Excel for data tracking and reporting ● Remote position with willingness to travel (40%) ● Exhibits integrity, ethical conduct, and alignment with GoodPop's values