At careerzynith, we're passionate about providing exceptional customer service and protecting our clients' cherished possessions. As a Licensed Customer Service Representative, you'll be at the forefront of our customer care center, delivering top-notch service to our valued clients while maintaining our underwriting integrity. If you're a motivated individual with a passion for client interaction and a strong problem-solving skillset, we invite you to join our team and embark on a rewarding career journey.
**Overview**
Careerzynith is a leading provider of innovative solutions in the insurance industry, specializing in collector car insurance policies since 1976. As part of NSM Insurance Group, we collaborate with industry leaders to form a powerhouse collective within the realm of collectibles and collector car insurance. Our mission is to "Embrace, Protect, and Expand the Collector Community," fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions.
**Job Summary**
We're seeking an experienced Licensed Customer Service Representative to join our underwriting department. As a key member of our team, you'll provide exceptional customer service, address client needs and concerns, and maintain a working understanding of underwriting compliance guidelines. This role requires an active Property & Casualty or Personal Lines insurance license, prior experience in an insurance service role, and a passion for client interaction.
**Key Responsibilities**
As a Licensed Customer Service Representative, you'll be responsible for:
* Addressing client needs and concerns via phone and email
* Maintaining and utilizing a working understanding of underwriting compliance guidelines
* Answering back-to-back inbound calls and making outbound calls as needed
* Establishing customer relationships and following up with customers
* Providing prompt, accurate, and friendly customer service
* Servicing existing customers with endorsements, payments, policy changes, and cancellations/non-renewals
* Completing necessary documentation quickly and efficiently
* Following and adhering to underwriting compliance and service standards
* Conducting risk analysis and evaluating underwriting quality of applicants
* Evaluating application factors/details to appropriately match premium to underwriting risk
* Meeting all production goals
* Completing new business applications for existing customers as needed
* Performing other duties as assigned
**Qualifications**
To be successful in this role, you'll need:
* High school diploma or equivalent
* Active P&C or Personal Lines insurance license in your state of residence
* Prior experience working in a customer-facing insurance service role
* Demonstrated success in a team environment
* Proficiency in multi-tasking, follow-through, and follow-up
* Excellent communication skills, written and verbal
* Positive customer and quality focus
* Upbeat and positive attitude
* Organized and detail-oriented
* Proactive in problem-solving
* Ability to perform critical thinking and reasoning
* Advanced computer skills
* Reliable high-speed internet
**Desired Qualifications**
While not required, we're looking for candidates with:
* Associate or bachelor's degree
* Prior underwriting experience
* Prior experience working on a hybrid/remote team
* Prior insurance sales experience
**Work Environment and Culture**
As a remote-based team member, you'll have the flexibility to work from anywhere in the continental US. Our office is located in Cherry Hill, NJ, and we offer a dynamic work environment that values passion, excellence, and community. You'll be part of a team that's dedicated to fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions.
**Compensation and Benefits**
We offer a competitive salary range of $43-46k ($21-23/hr) depending on experience level, with overtime eligibility. Our benefits package includes:
* Health insurance (medical, dental, vision)
* Flexible spending & health savings accounts
* Life insurance
* Retirement plan
* Paid time off
* Overtime availability
* Employee referral program
**Weekly Schedule**
You'll work a 40-hour work week, Monday to Friday, with rotating Saturdays (about 1 every 4 weeks).
**Hiring Timeline**
We're currently looking for candidates to start in January.
**Ready to Apply?**
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to welcoming you to our team.