Are you a customer service enthusiast with a passion for sports and a knack for resolving complex issues? Do you thrive in fast-paced environments and possess excellent communication skills? If so, we invite you to join arenaflex as an Experienced Wagering Customer Service Agent – Part Time (Swing Shift). As a key member of our team, you will provide exceptional support to users of our online sports wagering platform, Oaklawn Sports, via instant chat, phone, and email.
**About arenaflex**
arenaflex is a leading entertainment and gaming destination in the heart of Hot Springs, AR. Our legacy is built on a strong foundation of family values, providing an unparalleled level of excitement for our guests and team members. As we strive to become Arkansas' Employer of Choice, we are committed to creating a work environment that fosters growth, innovation, and exceptional customer service.
**Job Summary**
As an Experienced Wagering Customer Service Agent – Part Time (Swing Shift), you will be responsible for providing prompt and professional support to our customers, resolving account-related issues, and ensuring a seamless user experience. Your passion for sports, strong understanding of online betting, and excellent communication skills will enable you to excel in this role.
**Key Responsibilities**
- Respond promptly and professionally to customer inquiries via live chat, email, and phone
- Provide support for account-related issues, deposits and withdrawals, technical trouble shooting, and general betting inquiries
- Assist customers in navigating the platform, understanding betting market, and resolving wagering disputes
- Identify and escalate complex issues to the appropriate department while ensuring timely follow-ups
- Maintain up-to-date knowledge of sports wagering regulations, promotions, and platform policies
- Accurately document customer interactions and resolutions in the customer support system
- Monitor and report suspicious activity to ensure compliance with responsible gaming policies
- Work in a fast-paced environment while maintaining a high level of professionalism and empathy
- Always maintain positive guest relations
- Resolve guest complaints, ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
- Consistently offer professional, friendly, and engaging service
- Answer telephone and email inquiries in a timely manner
- Comply with all company privacy standards
- Follow department policies, procedures, and service standards
- Follow all safety policies
- Ability to work nights, weekends, and holidays
- Punctual attendance required
- Must be able to prioritize and multi-task effectively
- Must be able to meet exceptional service standards
- Excellent communication skills with an emphasis on proper phone etiquette
- Excellent listening skills
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to remain positive, resourceful, and improvise while working in a fast-paced environment, sometimes under pressure
- Must be able to type 50 words per minute
- Computer proficiency is required; Microsoft Office, Outlook, Word, Excel
- Must be highly motivated and customer-focused
- Other duties as assigned
**Qualification Requirements**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be at least 21 years of age
- Previous experience in customer service, preferably within online gaming, sport betting, or hospitality industries
- Strong knowledge of sports wagering platforms
- Excellent written and verbal communication skills
- Ability to multitask and work efficiently under pressure
- Strong problem-solving skills and attention to detail
- Flexible availability, including nights, weekends, and holidays
- Familiarity with responsible gaming practices and industry regulations is a plus
- Proficiency in multiple languages is a plus
**Supervisory Responsibilities**
This job does not have supervisory responsibilities.
**Language Skills**
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
**Certificates, Licenses, Registrations**
Employee must be able to qualify for licenses and permits required by federal, state, and local regulations.
**Work Environment and Culture**
As an Experienced Wagering Customer Service Agent – Part Time (Swing Shift) at arenaflex, you will be part of a dynamic team that values innovation, teamwork, and exceptional customer service. Our work environment is fast-paced, yet supportive, and we offer opportunities for growth and development. You will have the chance to work with a talented team of professionals who share your passion for sports and customer service.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
- Competitive hourly rate
- Opportunities for career growth and advancement
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Access to exclusive employee discounts and perks
- Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and customer-focused individual with a passion for sports and customer service, we invite you to apply for the Experienced Wagering Customer Service Agent – Part Time (Swing Shift) role at arenaflex. Please submit your application, including your resume and a cover letter, through our website or by emailing [
[email protected]](mailto:
[email protected]). We look forward to hearing from you!
Apply for this job