At arenaflex, we are committed to delivering exceptional patient experiences that exceed expectations. As a Virtual Customer Service Advisor, you will play a vital role in ensuring that our patients receive the highest level of care and service. If you are passionate about making a difference in the lives of others and are looking for a rewarding career opportunity, we encourage you to apply for this exciting role.
**About arenaflex**
arenaflex is a leading healthcare organization that is dedicated to providing high-quality patient care and services. With a strong commitment to excellence and a passion for innovation, we strive to create a positive and supportive work environment that fosters growth and development. Our team of dedicated professionals is united by a shared vision of delivering exceptional patient experiences that make a lasting impact.
**Job Summary and Qualifications**
As a Virtual Customer Service Advisor, you will be responsible for handling account inquiries via inbound and outbound calls from patients, guarantors, or other third parties to review account information, take appropriate actions in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications.
**Key Responsibilities:**
* Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures
* Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances
* Document patient inquiry and actions taken into the appropriate systems
* Update or add insurance information and/or patient demographic information and request rebill
* Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods
* Escalate patient complaints to the appropriate individual/department based on the nature of the issue
* Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude
* Follow all arenaflex Customer Service Organization (CSO) guidelines and policies
* Meet and maintain established departmental performance metrics for production and quality
* Adhere to all compliance guidelines
* Maintain working knowledge of workflow, systems, and tools used in the department
**Essential Qualifications:**
* Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales or client manager role
* Previous call center experience preferably in a healthcare environment preferred
* Virtual employees are required to have high-speed internet with 25 MB download and 6 Upload Speed. (WiFi is not permitted)
* Schedule: Monday - Friday - 8 hour shifts, no weekends. Hours of operation 7am-8pm CST.
* Location: This is a work-from-home position; however, you must live within an arenaflex market area.
**Preferred Qualifications:**
* Experience working in a healthcare environment
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and meet productivity standards
* Proficiency in multiple account systems/applications
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
**Benefits and Perks:**
* Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
* Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
* Free counseling services and resources for emotional, physical and financial wellbeing
* 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
* Employee Stock Purchase Plan with 10% off arenaflex stock
* Family support through fertility and family building benefits with Progyny and adoption assistance.
* Referral services for child, elder and pet care, home and auto repair, event planning and more
* Consumer discounts through Abenity and Consumer Discounts
* Retirement readiness, rollover assistance services and preferred banking partnerships
* Education assistance (tuition, student loan, certification support, dependent scholarships)
* Colleague recognition program
* Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
* Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
**Career Growth Opportunities and Learning Benefits:**
* arenaflex is committed to providing ongoing training and development opportunities to help you grow and advance in your career.
* We offer a range of training programs, including on-the-job training, classroom training, and online training.
* You will have the opportunity to work with a diverse team of professionals and learn from their experiences and expertise.
* arenaflex is committed to creating a positive and supportive work environment that fosters growth and development.
**Work Environment and Company Culture:**
* arenaflex is a dynamic and fast-paced work environment that requires flexibility and adaptability.
* We are committed to creating a positive and supportive work environment that fosters growth and development.
* Our team of dedicated professionals is united by a shared vision of delivering exceptional patient experiences that make a lasting impact.
* We value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive of all employees.
**Compensation and Perks:**
* Competitive salary and benefits package
* Opportunity to work from home and enjoy a flexible schedule
* Comprehensive medical coverage and additional benefits
* 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
* Employee Stock Purchase Plan with 10% off arenaflex stock
* Family support through fertility and family building benefits with Progyny and adoption assistance.
* Referral services for child, elder and pet care, home and auto repair, event planning and more
* Consumer discounts through Abenity and Consumer Discounts
* Retirement readiness, rollover assistance services and preferred banking partnerships
* Education assistance (tuition, student loan, certification support, dependent scholarships)
* Colleague recognition program
* Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
* Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
**How to Apply:**
If you are passionate about delivering exceptional patient experiences and are looking for a rewarding career opportunity, we encourage you to apply for this exciting role. Please submit your application through our website, and we will promptly review your qualifications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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