At arenaflex, we're committed to delivering exceptional customer experiences across the globe. Our Shipping & Delivery Support (SDS) team is a vital part of this mission, providing support content for customer service associates, delivery drivers, and customers worldwide. We're now seeking a skilled Translation Program Specialist to join our team and help us achieve our goal of becoming a world-class localization function within arenaflex Customer Service.
**About arenaflex**
arenaflex is a global leader in e-commerce, committed to innovation, customer obsession, and operational excellence. Our diverse and inclusive workplace is built on the principles of respect, empathy, and trust. We're passionate about empowering our employees to deliver exceptional results for our customers, and we're looking for talented individuals like you to join our team.
**Job Summary**
As a Translation Program Specialist, you'll play a critical role in ensuring the delivery of high-quality translations for our global organization. You'll work autonomously in a fast-paced environment, managing multiple projects simultaneously and adhering to tight deadlines. Your passion for improving both the customer and content author experience will drive your success in this role.
**Key Responsibilities**
* Receive daily translation/localization requests from internal teams and stakeholders, and create and manage translation projects in the arenaflex Translation Management System (ATMS) by outsourcing to vendors.
* Coordinate and communicate project delivery timelines based on project volumes, and translation/review process needs.
* Troubleshoot issues or questions regarding target audience, file type, and business requirements.
* Respond to linguistic queries from translation vendors, request feedback from internal stakeholders, and coordinate with vendors for implementation.
* Use project management methodology, including risk management, to plan, scope, and deliver projects on time, within budget, and to a high standard, ensuring they meet the requirements of the business.
**Ideal Candidate**
We're looking for a highly skilled and experienced Translation Program Specialist who can comprehend complex technical concepts and processes. You'll have demonstrated project management experience, organizational discipline, and the ability to track and manage work for several complex projects simultaneously. Your quick decision-making skills, attention to detail, and strengths in Dive Deep and Learn and Be Curious will be invaluable in this role.
**Basic Qualifications**
* 2+ years of experience in project management and localization.
* Excellent business communication skills.
* Experience working in a global, cross-functional, multilingual team.
**Preferred Qualifications**
* Proven ability to learn new software, concepts, and processes.
* Strong attention to detail.
* Passion for intercultural communication.
* Proven organizational skills and ability to multitask.
* Ability to work independently with little oversight.
* Ability to ask critical questions to comprehend customer needs and discover the root cause of issues.
* Fluency in one or more non-English languages.
* Comprehension of translation/localization industry processes.
* Knowledge of localization tools, translation management systems, and working knowledge of content management systems.
**Skills and Competencies**
* Strong project management skills, including risk management, planning, and execution.
* Excellent communication and interpersonal skills, with the ability to work effectively with internal stakeholders and vendors.
* Ability to work autonomously in a fast-paced environment, managing multiple projects simultaneously and adhering to tight deadlines.
* Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and make quick decisions.
* Excellent attention to detail and organizational skills, with the ability to track and manage work for several complex projects simultaneously.
* Strong technical skills, including proficiency in localization tools, translation management systems, and content management systems.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Translation Program Specialist, you'll have access to a range of learning and development opportunities, including training programs, mentorship, and career coaching. You'll also have the opportunity to work on high-profile projects and collaborate with cross-functional teams to deliver exceptional results for our customers.
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive workplace, built on the principles of respect, empathy, and trust. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that's supportive, collaborative, and fun. You'll have the opportunity to work with a talented team of professionals, learn from experienced colleagues, and contribute to a global organization that's making a real difference in people's lives.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including a base salary, equity, sign-on payments, and other forms of compensation. You'll also have access to a range of benefits, including medical, financial, and other perks. Our compensation reflects the cost of labor across several US geographic markets, and we're committed to providing a total compensation package that's fair and equitable.
**How to Apply**
If you're a motivated and experienced Translation Program Specialist looking for a new challenge, we'd love to hear from you. Please submit your application via our internal or external career site. We can't wait to hear from you and learn more about your qualifications and experience.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a diverse and inclusive workplace, and we welcome applications from qualified candidates from all backgrounds.
**Accommodations for Applicants with Disabilities**
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
**Los Angeles County Applicants**
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**San Francisco Fair Chance Ordinance**
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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