**Join arenaflex, a forward-thinking global organization, and embark on a rewarding career journey as a Technical Support / Customer Service Representative. Work from the comfort of your own home and be part of a diverse team that values inclusivity, innovation, and exceptional customer experiences.**
**About arenaflex**
arenaflex is a global leader in customer experience and technology innovation, empowering the world's best-known brands to deliver exceptional experiences to their customers. With a strong commitment to people-first culture, arenaflex fosters a true sense of belonging among its employees, who are passionate about making a difference in the lives of others. As a remote Technical Support / Customer Service Representative, you'll be part of a team that's united in its mission to provide outstanding customer service experiences and drive business growth through tech-powered innovation.
**Career Growth and Personal Development**
This is a fantastic opportunity to reimagine your career journey and develop valuable skills in a dynamic and supportive environment. arenaflex invests heavily in its employees' growth and development, offering a range of FREE Learning and Leadership Development programs designed to help you achieve your career aspirations. With a strong focus on employee development, arenaflex has a proven track record of promoting from within, with about 80% of its managers and leaders having been promoted from within the organization.
**Key Responsibilities**
As a Technical Support / Customer Service Representative working from home, you will:
* Provide inbound customer support using a call flow guide
* Resolve technical issues related to hardware, software, and client products
* Track, document, and retrieve information in databases
* Be an amazing problem-solver
* Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
* Offer additional products and/or services
* Deliver expert customer experiences with a smile
**Essential Qualifications**
To succeed in this role, you'll need:
* Strong focus on building customer relationships
* 1+ year of customer service experience
* Technical support experience preferred
* Open availability
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States or have a valid U.S. address for residence
**Preferred Qualifications**
* Familiarity with iOS and/or MacOS, or comparable technology
* Experience with customer relationship management (CRM) software
* Knowledge of industry-specific software and hardware
**What's in it for you?**
As a Technical Support / Customer Service Representative at arenaflex, you'll enjoy:
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**Join the arenaflex Team**
If you're passionate about delivering exceptional customer experiences and are looking for a rewarding career opportunity, apply today to become a Technical Support / Customer Service Representative at arenaflex. As a member of our team, you'll be part of a global organization that values inclusivity, innovation, and employee growth and development.
**Location:**
USA, OH, Work-at-Home
**Language Requirements:**
English
**Time Type:**
Full time
**Physical & Mental Requirements:**
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**Eligibility to Work:**
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.
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