Join the blithequark Team: Inspiring Students to Reach Their Full Potential
Imagine a career where your success is measured by the progress of those you serve: aspiring college students. At blithequark, we are committed to making a difference, one amazing student at a time. We invite you to join our team as a Student Success Coach, where you will have the opportunity to inspire others to realize their academic potential, reach their educational goals, and make the most of their abilities.
About the Role
As a Student Success Coach at blithequark, you will be responsible for assisting students throughout their education program. In this role, you will work with students over the phone and respond to inquiries received through our systems. You will have an assigned schedule during our hours of operation, which define a 40-hour work week. We are open Monday-Thursday from 8am to 7pm CDT and Friday & Saturday from 8am to 5pm CDT. We hire people from all time zones that have availability during our hours of operation, in support of our students.
Key Responsibilities:
- Support enrollment, student development, and retention services while ensuring a quality learning experience.
- Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach.
- Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
- Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests.
- Offer and teach students how to use resources to help maximize the success of each student.
- Become a certified resume reviewer to provide resume and career development support.
- Be a liaison for students, enabling them to connect with various departments.
What We Are Looking For
To be successful in this role, you will need:
Essential Qualifications:
- Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent).
- Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling.
- Knowledge of academic policies and procedures.
- Ability to learn technical skills quickly.
- Excellent communication/listening skills, including a pleasant phone manner.
- Strong customer support focus and attention to details.
Preferred Qualifications:
- Experience in a call center or customer service environment.
- Familiarity with educational software and systems.
- Certification in resume writing or career coaching.
Skills and Competencies Required for Success
To excel in this role, you will need:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong attention to detail and organizational skills.
- Ability to empathize with students and provide support.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Student Success Coach, you will have opportunities to:
- Become a certified resume reviewer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches).
- Develop your coaching and mentoring skills through ongoing training and support.
- Advance in your career with opportunities for promotion and professional growth.
Work Environment and Company Culture
At blithequark, we value our employees and strive to create a positive and supportive work environment. As a remote employee, you will have the flexibility to work from home and enjoy:
- A competitive salary range between $23 and $24 per hour.
- Paid time off and comprehensive benefits, including medical, pharmaceutical, dental, and vision benefits.
- Health savings and flexible spending accounts.
- 401(k) Savings Plan and Life and Disability Insurance.
- Additional benefits, including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from.
Why Join blithequark?
At blithequark, we are passionate about making a difference in the lives of our students. By joining our team as a Student Success Coach, you will have the opportunity to:
- Inspire students to achieve their academic goals and reach their full potential.
- Be part of a team that is committed to making a positive impact.
- Enjoy a rewarding and challenging career with opportunities for growth and development.
How to Apply
If you are a motivated and compassionate individual who is passionate about helping others achieve their academic goals, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Apply Now