Are you passionate about delivering exceptional customer service and helping individuals navigate complex financial situations? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex, a family-oriented and team-driven organization that values diversity, equity, and inclusion.
As an Experienced Student Loan Advisor – Customer Contact Center Representative, you will play a vital role in supporting student borrowers with their questions and concerns. With a focus on providing accurate and efficient solutions, you will be the go-to expert for customers seeking assistance with their student loans. And, as a bonus, you'll have the opportunity to work from home after just 90 days, provided you meet the necessary performance and attendance standards.
**About arenaflex**
arenaflex is a leading provider of customer contact center services, dedicated to delivering exceptional experiences for our clients and their customers. Our team is passionate about making a difference in the lives of our customers, and we're committed to creating a work environment that's inclusive, supportive, and empowering.
**Job Summary**
As an Experienced Student Loan Advisor – Customer Contact Center Representative, you will be responsible for:
* Responding to incoming calls, chats, and emails from student borrowers seeking assistance with their student loans
* Providing accurate and efficient solutions to customer inquiries, including processing applications and resolving emerging problems
* Practicing active listening, empathy, and clear communication to ensure a positive and professional customer experience
* Utilizing standard technology, such as telephones, email, and web browsers, to navigate pre-scripted responses and provide basic general and claims-specific information
* Following established policies and standard operating procedures, including working within various systems, timekeeping, and documentation of calls from end to end
* Assisting callers with filling out their applications and submitting them electronically to plan providers for processing
* Completing basic call logs, documentation, and related call details for each phone inquiry
**Key Responsibilities**
* Provide exceptional customer service to student borrowers, responding to their inquiries and resolving their issues in a timely and efficient manner
* Utilize pre-scripted responses to provide basic general and claims-specific information, while also exercising discretion and judgment to address complex customer concerns
* Navigate various systems and browsers to access customer information and complete tasks, such as processing applications and resolving emerging problems
* Document calls from end to end, including completing basic call logs and related call details
* Assist callers with filling out their applications and submitting them electronically to plan providers for processing
* Complete basic call log, documentation, and related call details for each phone inquiry
**Schedule**
* Monday: 11:45am-8:15pm
* Tuesday: 10:45am-7:15pm
* Wednesday: 10:45am-7:15pm
* Thursday: 8:45am-5:15pm
* Friday: 8:45am-5:15pm
**Preferred Skills**
* High School diploma or equivalent required
* Must be able to speak and read English clearly, professionally, and fluently
* Must be able to type a minimum of 35 WPM
* Experience working with a personal computer and the Windows operating system is required
* The ability to effectively work within established key performance indicators/metrics is necessary
* Must have demonstrated excellent interpersonal and leadership skills
* Must be able to multi-task and stay organized while completing simultaneous tasks
**Requirements**
* Must be able to navigate various systems and browsers
* Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers
* Knowledge of contact center technology
* Strong Computer skills with proficiencies in Excel and Word
* Excellent command of the English language, effective use of grammar skills
* Excellent communication etiquette
* Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance
**Benefits**
* Competitive pay
* Sick time starts accruing immediately after training completion
* Special event days which happen throughout the year
* $25,000.00 Life Insurance which is paid for by arenaflex
* Day one of employment you will receive paid holidays if you meet the criteria!
**Work Environment and Company Culture**
* arenaflex is a family-oriented and team-driven organization that values diversity, equity, and inclusion
* Our team is passionate about making a difference in the lives of our customers, and we're committed to creating a work environment that's inclusive, supportive, and empowering
* We offer a dynamic and fast-paced work environment where no two calls are ever the same
* Our team is passionate about delivering exceptional customer service and helping individuals navigate complex financial situations
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a range of career growth opportunities, including promotions, training, and development programs
* Our team is committed to continuous learning and professional development, and we offer a range of training programs and resources to support your growth and success
* You'll have the opportunity to work with a talented and diverse team of professionals who are passionate about delivering exceptional customer service
**How to Apply**
If you're passionate about delivering exceptional customer service and helping individuals navigate complex financial situations, we invite you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our team, and to submit your application. We can't wait to hear from you!
Apply Now!
Apply for this job