At careerzynith, we're on a mission to revolutionize the way people find and enroll in health insurance. As a leading provider of cloud-based enrollment tools, we're committed to delivering an exceptional customer experience and making a meaningful impact in the lives of our customers. We're now seeking an experienced Spanish Bilingual Remote Customer Service Representative to join our elite team and help us achieve our vision.
**About careerzynith**
careerzynith is a cutting-edge technology company that specializes in building and operating award-winning cloud-based enrollment tools for state-based exchanges, brokers, insurers, and consumers. Our innovative platform empowers millions of consumers across the country to make better health plan decisions, and we're proud to have the largest state-based marketplace footprint in the industry.
**Job Summary**
As a Spanish Bilingual Remote Customer Service Representative, you'll be a key member of our customer support team, responsible for delivering an exceptional customer experience and helping our customers navigate the complexities of health insurance enrollment. You'll work closely with our team to resolve customer inquiries, provide technical support, and ensure that our customers receive the highest level of service.
**Responsibilities**
- Deliver an exceptional customer experience through inbound and outbound calls, online chat inquiries, and email support
- Manage customer accounts and provide technical support to resolve customer issues
- Enter application data accurately and efficiently
- Interpret and follow defined procedures and policies to ensure compliance and quality
- Utilize creative problem-solving skills to resolve complex customer issues
- Demonstrate flexibility and adaptability to changing projects and updates
- Manage time and tasks effectively, prioritizing multiple responsibilities and meeting deadlines
- Participate in extensive self-study, training, and testing to ensure proficiency in our systems and processes
- Adhere to regulated guidelines for communications via all channels
**Requirements**
- 18 years of age or older
- Complete background check and drug test within 3 days
- Dedicated, private, and secure workspace
- Personal device with functioning camera required for the Training Period
- Committed to full attendance for paid 3-week Training period
- Minimum Internet Speed of 35 mb/s with ethernet
- Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
- NOT compatible with mobile internet service providers and/or satellites
- NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
**Qualifications**
- Moderate to Advanced computer skills
- High level of comfort learning new technology
- High level of professionalism
- Excellent verbal and written communication skills
- Comfortable working from home
- Self-motivated and success-driven
**Preferred Experience**
- Previous experience in customer support or technical support role
- Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
- Previous experience in a Call Center
- Familiarity with CRM systems and practices
- Spanish Bilingual, a plus
**What We Offer**
- Paid Training
- Full-Time, Seasonal role
- Performance and attendance-based incentives, in addition to the base pay
- The convenience of working from home
- Collaborative and supportive team environment
- 401K Match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
**Why Join careerzynith?**
At careerzynith, we're passionate about making a meaningful impact in the lives of our customers. We're committed to building a diverse and inclusive team that reflects the communities we serve. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
**How to Apply**
If you're ready to join our team and make a difference in the lives of our customers, please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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