Introduction to blithequark
In these dynamic times, blithequark is at the forefront of innovation, adapting, growing, and hiring talented individuals to join our elite teams. As a leader in the industry, we are committed to making finding and enrolling in health insurance simple, a vision that has never been more crucial. Our consumer-friendly interface and decision support tools have empowered millions of consumers across the country to make better health plan decisions. At blithequark, we build and operate award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers, and we are now seeking a skilled Spanish Bilingual Remote Customer Service Representative to deliver an amazing customer experience.
About the Role
As a Remote Customer Service Representative at blithequark, you will be an integral part of our team, working remotely to provide exceptional support to our customers. This is a full-time or seasonal role that offers a unique opportunity to grow with our company and be part of a motivating and positive work environment. Our Remote Customer Service Representatives are the face of our company, and we are looking for reliable, dedicated, and self-driven individuals who share our vision and are passionate about delivering outstanding customer service.
Key Responsibilities
• Handle inbound and outbound calls, delivering the highest level of customer service experience consistently
• Manage customer accounts and provide technical support to resolve issues efficiently
• Perform application data entry with accuracy and attention to detail
• Respond to online chat inquiries as assigned, providing timely and effective support
• Interpret and follow defined procedures and policies, ensuring compliance with regulated guidelines
• Demonstrate creative problem-solving skills, flexibility, and adaptability to changing projects and updates
• Effectively manage time and tasks, prioritizing multitasking and task management to meet performance goals
• Commit to extensive self-study, training, and testing, with eligibility to proceed through training and certifications dependent upon passing required exams
Essential Qualifications
• Be at least 18 years of age or older
• Have a minimum internet speed of 35 mb/s and a dedicated, private, and secure workspace
• Own a personal laptop or desktop computer required for the training period
• Commit to full attendance during the 3-week training period
• Complete a background check and health screening as part of the hiring process
• Have cable/fiber broadband internet with a hard-wired ethernet connection (note: mobile internet service providers and satellite are not compatible)
• Possess moderate to advanced computer skills and a high level of comfort learning new technology
• Demonstrate a high level of professionalism, excellent verbal and written communication skills, and comfort working from home
• Be self-motivated and success-driven, with a strong desire to deliver exceptional customer service
Preferred Experience
• Previous experience in customer support or technical support role, preferably in the health insurance industry
• Familiarity with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center environment, with knowledge of CRM systems and practices
• Spanish Bilingual proficiency, with the ability to communicate effectively with Spanish-speaking customers
What We Offer
At blithequark, we are committed to supporting the growth and development of our team members. As a Remote Customer Service Representative, you can expect:
• Paid training to ensure your success in the role
• Full-time, seasonal temp-to-permanent roles with opportunities for advancement
• Performance and attendance-based incentives, in addition to a competitive base pay of $15.50 per hour (with the potential to earn an enhanced rate of $17.00 per hour)
• The convenience of working from home, with a collaborative and supportive team environment
• 401K Match and Individual Coverage HRA (ICHRA) to support your financial well-being
• Paid time off (PTO) to maintain a healthy work-life balance
Career Growth Opportunities
At blithequark, we are dedicated to helping our team members grow and develop in their careers. As a Remote Customer Service Representative, you will have access to extensive training and development opportunities, including:
• Ongoing coaching and feedback to support your growth and development
• Opportunities to advance to leadership roles or specialize in specific areas of the business
• Professional development programs to enhance your sk