Are you a compassionate and skilled customer service professional looking to make a meaningful impact in the healthcare industry? Do you possess excellent communication skills, a strong work ethic, and a passion for helping others? If so, we invite you to join arenaflex, a leading provider of customer care services, as a Spanish Bilingual Healthcare Customer Service Representative.
**About arenaflex**
arenaflex is a global company that partners with top organizations to deliver exceptional customer care services. With a network of contact centers around the world, we leverage cutting-edge technologies to provide world-class voice, chat, email, and social media solutions. Our team of over 11,000 employees serves top-tier clients across multiple industry verticals, and we're committed to improving the customer experience for our clients and their customers.
**Job Summary**
As a Spanish Bilingual Healthcare Customer Service Representative, you will play a critical role in supporting inbound calls from US-based members and providers who have questions about their health, wellness, pre-authorizations, copayments, and prescription plan/coverage. You will be responsible for providing exceptional customer service, actively listening to customers, and resolving concerns in a timely and professional manner. This is a remote opportunity, and you will work from the comfort of your own home, with a dedicated workspace and the necessary equipment provided by arenaflex.
**Responsibilities**
* Actively listen to customers to understand their concerns and build a rapport that will make them feel heard and cared for
* Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc.
* Guide callers through troubleshooting, navigating self-service options, using company sites, and/or using products or services
* Utilize client-specific knowledge systems to research and review multiple documents to better serve the customer while keeping the customer engaged
* Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits
* Empathize and resolve concerns to simplify the customer's healthcare experience
* Navigate through multiple computer applications with speed and accuracy
* Adapt to learn new call types when business needs change and flex support in those areas
**Requirements**
* 18+ years old and high school diploma or its equivalent
* Minimum of 6 months of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service)
* Medicare and/or Medicaid experience would be a plus
* Exceptional customer service, active listening, and verbal and written communication skills
* High computer proficiency and navigation of multiple applications
* Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, extend hours 24/7 to small staff)
* Professional positive attitude and courteous telephone etiquette
* Customer-focused personality and a desire to help people
**Preferred Qualifications**
* Bilingual Spanish language skills
* Experience working in a healthcare setting
* Familiarity with healthcare terminology and concepts
* Strong problem-solving and critical thinking skills
* Ability to work in a fast-paced environment and adapt to changing priorities
**Benefits and Perks**
* $15 per hour + Overtime during peak needs
* Bi-lingual Spanish: $17 per hour
* Access up to 50% of your pay immediately after your shift
* Health Insurance (Medical, Dental, Vision) & Other Benefits
* Pet Insurance
* Paid, Virtual Training
* Remote work environment
* Opportunity for Professional Development
**Work Environment and Culture**
* arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
* Our team is passionate about delivering exceptional customer care services and making a meaningful impact in the healthcare industry.
* We offer a flexible and supportive work environment that allows you to work from the comfort of your own home.
* Our company culture is built on the principles of empathy, compassion, and customer-centricity.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
**Disclaimer**
arenaflex recruiting correspondence will always come from a talent acquisition representative with an official @arenaflex email address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to us immediately.
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