**Location:** Denver, CO/REMOTE (Candidate Must Be Local)
**Duration:** 8+ Months
**About arenaflex:**
arenaflex is a leading innovator in the technology industry, dedicated to delivering cutting-edge solutions that empower individuals and communities. Our mission is to harness the power of technology to drive positive change and improve lives. As a Service Desk Specialist/Live Chat Agent at arenaflex, you will be part of a dynamic team that is passionate about providing exceptional customer service and support.
**Job Summary:**
We are seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a critical member of our support team, you will provide Tier I support and customer assistance for our myColorado mobile application, troubleshooting and resolving issues in both iOS and Android operating systems. If you are a technology enthusiast with a passion for helping others, we encourage you to apply for this exciting opportunity.
**Responsibilities:**
* Provide Tier I support and customer assistance for the myColorado mobile application, ensuring a seamless user experience.
* Troubleshoot, reproduce, report, and resolve issues in both iOS and Android operating systems, utilizing diagnostic tools and knowledge of diverse mobile device makes and models.
* Install the myColorado software on supported devices, following defined procedures, processes, and methods.
* Employ Incident Management procedures to enter tickets into the required tracking system, ensuring timely and effective resolution of customer issues.
* Collaborate with cross-functional teams to resolve complex issues and improve overall customer satisfaction.
* Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.
**Minimum Qualifications:**
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
* OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
**Substitutions:**
* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
* Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
* Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
**Preferred Qualifications:**
* Jira experience.
* ITIL Certification.
* Agile and scrum methodology experience.
* Government work experience.
* Apple and Google Play Store experience.
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
**Work Environment and Company Culture:**
As a Service Desk Specialist/Live Chat Agent at arenaflex, you will be part of a dynamic and supportive team that values collaboration, innovation, and customer satisfaction. Our remote work environment allows for flexibility and work-life balance, while our company culture fosters growth, learning, and fun. We offer a range of benefits, including:
* Competitive salary and benefits package.
* Ongoing training and professional development opportunities.
* Collaborative and supportive work environment.
* Flexible work schedule and remote work options.
* Access to cutting-edge technology and tools.
* Opportunities for career growth and advancement.
**Compensation and Perks:**
arenaflex offers a competitive salary and benefits package, including:
* Competitive hourly rate.
* Comprehensive health, dental, and vision insurance.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
* Access to cutting-edge technology and tools.
* Opportunities for career growth and advancement.
**How to Apply:**
If you are a motivated and technology-savvy individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
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