At arenaflex, we're on a mission to revolutionize the way our customers interact with our innovative mobile applications. As a key member of our team, the Service Desk Specialist/Live Chat Agent will play a vital role in ensuring the seamless operation of our myColorado application, providing top-notch support and assistance to our users. If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of cutting-edge mobile applications, dedicated to delivering exceptional user experiences. Our team of experts is committed to staying at the forefront of technological advancements, ensuring that our solutions meet the evolving needs of our customers. As a Service Desk Specialist/Live Chat Agent, you'll be part of a dynamic team that's passionate about making a difference in the lives of our users.
**Job Summary**
We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a collaborative and supportive team. In this role, you'll provide critical assistance to our customers, troubleshooting and resolving issues related to our myColorado application. If you're a tech-savvy individual with excellent communication skills and a passion for helping others, we encourage you to apply.
**Responsibilities**
As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include:
* Providing Tier I support and customer assistance for our myColorado mobile application
* Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
* Installing the myColorado software on supported devices following defined procedures, processes, and methods
* Employing Incident Management procedures to enter tickets into the required tracking system
* Collaborating with cross-functional teams to resolve complex issues and improve overall customer experience
* Staying up-to-date with the latest technological advancements and industry trends to ensure our solutions remain cutting-edge
**Minimum Qualifications**
To be considered for this role, you must meet one of the following minimum qualifications:
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
* Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees
**Substitutions**
We understand that experience and education can sometimes be interchanged. If you don't meet the minimum qualifications, you may still be considered if you have:
* Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis
* Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
* Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications
**Preferred Qualifications**
While not required, the following qualifications will give you a competitive edge:
* Jira experience
* ITIL Certification
* Agile and scrum methodology experience
* Government work experience
* Apple and Google Play Store experience
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models
**Work Environment and Company Culture**
As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a collaborative and supportive team. Our company culture is built on the principles of innovation, teamwork, and customer satisfaction. We're committed to providing a dynamic and inclusive work environment that encourages growth, learning, and fun.
**Compensation, Perks, and Benefits**
We offer a competitive salary and benefits package, including:
* A comprehensive health insurance plan
* A 401(k) retirement savings plan with company match
* Paid time off and holidays
* Opportunities for professional growth and development
* A dynamic and inclusive work environment
**How to Apply**
If you're a motivated and tech-savvy individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that reflects the communities we serve.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with interested candidates.
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