At arenaflex, we are on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you will play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting technical issues. If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the technology industry. Our team of experts is dedicated to delivering exceptional products and services that make a real difference in people's lives. We're committed to fostering a culture of collaboration, innovation, and continuous learning, and we're excited to welcome like-minded individuals to our team.
**Job Summary**
As a Service Desk Specialist/Live Chat Agent, you will be responsible for providing Tier I support and customer assistance for our myColorado mobile application. You will troubleshoot, reproduce, report, and resolve technical issues in both iOS and Android operating systems, install the myColorado software on supported devices, and employ Incident Management procedures to enter tickets into our tracking system. If you're a technology enthusiast with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity.
**Responsibilities**
* Provide Tier I support and customer assistance for our myColorado mobile application, ensuring that customers receive timely and effective solutions to their technical issues.
* Troubleshoot, reproduce, report, and resolve technical issues in both iOS and Android operating systems, using your analytical skills and technical expertise to identify and resolve problems.
* Install the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless user experience.
* Employ Incident Management procedures to enter tickets into our tracking system, ensuring that all technical issues are properly documented and resolved in a timely manner.
* Collaborate with our development team to identify and resolve technical issues, providing feedback and suggestions for improving our products and services.
* Participate in training and professional development opportunities to enhance your technical skills and knowledge, staying up-to-date with the latest technologies and industry trends.
**Minimum Qualifications**
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
* OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
**Substitutions**
* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
* Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
* Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
**Preferred Qualifications**
* Jira experience.
* ITIL Certification.
* Agile and scrum methodology experience.
* Government work experience.
* Apple and Google Play Store.
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
**Work Schedule**
* Training: Monday - Friday, 9AM - 6PM, for 3 weeks
* Permanent schedule: Tuesday through Saturday, 9AM - 6PM
**Location**
* Remote work from anywhere in Colorado (must be a resident of the State of Colorado)
**Duration**
* 8+ months
**What We Offer**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Flexible work arrangements, including remote work options
* Access to cutting-edge technology and tools
* Opportunities to work on exciting and challenging projects
* Collaborative and supportive team environment
**How to Apply**
If you're a motivated and enthusiastic individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.
**arenaflex is an Equal Opportunity Employer**
arenaflex is committed to diversity, equity, and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. We are an equal opportunity employer and do not discriminate on the basis of race, color, national origin, sex, age, disability, or any other protected characteristic.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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