At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.
**About arenaflex**
arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about pushing the boundaries of what's possible, and we're committed to creating a workplace that's inclusive, supportive, and empowering. If you're a tech-savvy individual who's passionate about helping others, we want to hear from you!
**Job Summary**
We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO or remotely from anywhere in the state. As a critical member of our support team, you'll provide Tier I support and customer assistance for our myColorado application, troubleshoot issues, and employ Incident Management procedures to ensure seamless customer experiences. If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply.
**Responsibilities**
* Provide Tier I support and customer assistance for our myColorado application, responding to customer inquiries and resolving issues in a timely and professional manner.
* Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems, utilizing diagnostic tools and knowledge of diverse mobile device makes and models.
* Install the myColorado software on supported devices, following defined procedures, processes, and methods.
* Employ Incident Management procedures to enter tickets into the required tracking system, ensuring accurate and timely issue resolution.
* Collaborate with cross-functional teams to resolve complex issues and improve customer satisfaction.
* Participate in ongoing training and professional development to stay up-to-date on the latest technologies and industry trends.
**Minimum Qualifications**
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
* OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
**Substitutions**
* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
* Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
* Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
**Preferred Qualifications**
* Jira experience.
* ITIL Certification.
* Agile and scrum methodology experience.
* Government work experience.
* Apple and Google Play Store experience.
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
**What We Offer**
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Flexible remote work options.
* Access to cutting-edge technology and industry-leading tools.
* Recognition and rewards for outstanding performance.
**Work Environment and Culture**
At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. Our team is passionate about innovation, collaboration, and customer satisfaction, and we're looking for like-minded individuals to join our ranks. As a Service Desk Specialist/Live Chat Agent, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences.
**Compensation and Benefits**
We offer a competitive salary and benefits package, including:
* Competitive hourly rate.
* Comprehensive health insurance.
* 401(k) retirement plan.
* Paid time off and holidays.
* Opportunities for professional development and career growth.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
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