At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.
**About arenaflex**
arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about pushing the boundaries of what's possible, and we're committed to creating a work environment that's collaborative, inclusive, and fun. If you're a tech-savvy individual who's passionate about helping others, we want to hear from you!
**Job Summary**
We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll be responsible for providing Tier I support and customer assistance for our myColorado application, troubleshooting issues, and employing Incident Management procedures to enter tickets into our tracking system. If you have a passion for technology, excellent communication skills, and a customer-centric approach, we encourage you to apply.
**Responsibilities**
As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:
* Providing Tier I support and customer assistance for our myColorado application, responding to customer inquiries, and resolving issues in a timely and professional manner.
* Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems, using diagnostic tools and knowledge of diverse mobile device makes and models.
* Installing the myColorado software on supported devices, following defined procedures, processes, and methods.
* Employing Incident Management procedures to enter tickets into our tracking system, ensuring accurate and timely resolution of customer issues.
* Collaborating with our development team to identify and resolve technical issues, and providing feedback on customer support processes.
**Minimum Qualifications**
To be considered for this role, you must have:
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
* OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
**Substitutions**
We recognize that experience and education can come in many forms, and we're open to considering substitutions for the required qualifications. These may include:
* Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis.
* Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
* Training or Certification related to the work assigned to the position, which will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
**Preferred Qualifications**
While not required, we're particularly interested in candidates with:
* Jira experience.
* ITIL Certification.
* Agile and scrum methodology experience.
* Government work experience.
* Apple and Google Play Store experience.
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
**What We Offer**
As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy:
* A competitive salary and benefits package.
* Opportunities for career growth and professional development.
* A collaborative and inclusive work environment.
* Flexible remote work arrangements.
* Access to cutting-edge technology and tools.
* A comprehensive training program to ensure your success.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
**Work Schedule**
Our work schedule is designed to accommodate your needs and ensure that you have a healthy work-life balance. You'll be required to work the following schedule:
* Training: Monday - Friday, 9AM - 6PM, for 3 weeks.
* Permanent schedule: Tuesday through Saturday, 9AM - 6PM.
**Location**
As a remote worker, you'll be required to work from a location within the State of Colorado. We're committed to supporting our team members and ensuring that they have the resources they need to succeed.
**Duration**
This is a temporary assignment with a duration of 8+ months. We're excited to have you join our team and contribute to our mission to revolutionize the way people interact with technology.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination.
Apply for this job