At arenaflex, we're committed to delivering exceptional customer experiences and driving operational excellence across our diverse business units. As a key member of our Equipment Services team, the Senior Equipment Services Logistics Coordinator will play a vital role in ensuring seamless scheduling and coordination of our field technicians, while providing top-notch customer service and support to our valued clients.
**About arenaflex**
arenaflex is a leading global beverage company that has been a household name for over a century. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry. With a diverse portfolio of brands and products, we're constantly evolving to meet the changing needs of our customers and the market. Our Equipment Services team is dedicated to providing world-class support to our bottlers, clients, and field service teams, ensuring that our products are delivered efficiently and effectively to customers around the world.
**Job Summary**
We're seeking an experienced and highly organized Senior Equipment Services Logistics Coordinator to join our team. As a key member of our Equipment Services team, you'll be responsible for coordinating the daily activities of 15+ technicians, ensuring seamless scheduling and execution of service calls, and providing exceptional customer service and support to our valued clients. If you're a motivated and detail-oriented individual with a passion for logistics and customer service, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
As a Senior Equipment Services Logistics Coordinator, you'll be responsible for:
* **Scheduling and Coordination**: Schedule and coordinate daily activities for 15+ technicians, ensuring seamless execution of service calls and adherence to service level agreements.
* **Customer Service**: Interface directly with Field Service Supervisors, customers, and sales teams to provide exceptional customer service and support.
* **Scheduling Gaps and Capacity**: Identify gaps in schedules and provide input on technician capacity, ensuring that we have the right resources in place to meet customer demands.
* **Scheduling Exceptions**: Find solutions to scheduling exceptions and collaborate with various teams, including Field Service Supervisors, Team Managers, and other coordinators.
* **SAP Support**: Work within the SAP application to support service activities, manage parts ordering, and track parts.
* **Project-Related Work**: Handle project-related work, including inventory support, planning for large order requests from sales, and processing returns.
* **Timely Completion of Service Calls**: Ensure timely completion of service calls in accordance with service level agreements.
* **Ticket Scheduling Issues**: Research and resolve ticket scheduling issues using complex systems, making complex logic-based decisions about customer scheduling priorities when demand exceeds capacity.
* **Special Projects**: Monitor and respond to incoming requests and emails related to special projects.
* **Strategic Initiatives**: Participate in strategic initiatives to drive organizational efficiency and improve customer satisfaction.
**Requirements**
To be successful in this role, you'll need:
* **High School Diploma or GED**: A high school diploma or equivalent is required.
* **1-2 Years of Experience**: 1-2 years of experience in customer service or logistics/transportation is preferred.
* **Strong Organizational Skills**: Strong organizational skills and ability to multi-task against various deadlines.
* **Advanced Communication Skills**: Advanced communication skills, both verbal and written.
* **Intermediate Microsoft Skills**: Intermediate skills in Microsoft applications, including Excel, Word, and Outlook.
**Nice-to-Haves**
While not required, experience in the beverage industry and familiarity with SAP or similar applications are highly desirable.
**Benefits**
As a valued member of our team, you'll enjoy a comprehensive benefits package, including:
* **Health Insurance**: Comprehensive health insurance coverage for you and your family.
* **Dental Insurance**: Dental insurance coverage for you and your family.
* **401(k)**: A 401(k) retirement savings plan with company matching.
* **Paid Time Off**: Generous paid time off for vacation, sick leave, and holidays.
* **Vision Insurance**: Vision insurance coverage for you and your family.
* **401(k) Matching**: Company matching contributions to your 401(k) plan.
* **Life Insurance**: Life insurance coverage for you and your family.
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for logistics and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
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