Are you a results-driven leader with a passion for delivering exceptional customer experiences? Do you have a proven track record of driving sales growth and improving operational efficiency? If so, we invite you to join arenaflex, a world-renowned entertainment and media company, as an Experienced Sales Support and Services Manager for Disney Get-away Club.
**About arenaflex**
arenaflex is a global leader in the entertainment and media industry, known for its innovative approach to storytelling and its commitment to delivering exceptional customer experiences. With a rich history of creating beloved characters, stories, and experiences, arenaflex has become a household name, synonymous with magic and wonder. As a member of the arenaflex team, you will have the opportunity to work with a talented and dedicated group of professionals who are passionate about creating unforgettable experiences for our guests.
**Job Summary**
As the Experienced Sales Support and Services Manager for Disney Get-away Club, you will play a critical role in leading a team of DVC Cast Members, overseeing the work requirements and management of the DVC Sales Association, and driving sales growth and operational efficiency across multiple business units. You will be responsible for developing and implementing strategies to improve the visitor experience, enhance asset utilization, and drive sales growth, while also collaborating with cross-functional teams to achieve business objectives.
**Key Responsibilities**
* Lead multiple areas of the business, including multiple Business Bases on Disney Property, virtually, and on board Disney Journey Line, ensuring the establishment and resources are effectively maintained.
* Provide direction and mentorship to the Activities team, empowering them to achieve higher levels of service for both Cast and Guests.
* Effectively convey team expectations, manage team performance, and assess individual contributions to drive improvements in operational efficiency.
* Focus on improving the visitor experience and enhancing asset utilization, with an emphasis on the sales process, customer engagement, and conversion system, ensuring that insurance materials and production components align with this objective.
* Carry out essential projects while encouraging a positive approach to change management among Cast members in a dynamic, high-paced work environment with shifting needs.
* Collaborate with leaders from Non-Task offices to provide significant input and direction to the Sales and Lead Age group working within the Business Activity, including DVC Partners and DVC Advisors to ensure that training and development initiatives are in alignment with performance feedback.
* Oversee and organize DVC's presence on Disney Journey Line, including transportation coordinated factors, guest communication, and integration with the voyage line's operations.
* Regulate virtual event productions, ensuring consistent communication and integration of virtual sales activities, while also streamlining the use of technology for training and development purposes.
* Collaborate with task groups at Walt Disney World Resort to adjust sales methodologies, infrastructure requirements, and guest experience improvements.
* Ensure that the fundamental infrastructure, both physical and mechanical, is established to support sales activities across different areas.
* Collaborate with production groups to create compelling insurance materials that support sales efforts and improve the guest experience.
**Essential Capabilities**
* 2+ years of experience supporting outreach group tasks
* Understanding of the sales cycle, including customer engagement and conversion process
* Understanding of work and evaluating functionality critical for managing operational assets
* Ability to identify, develop, and invest in talent within your team to promote engagement, collaboration, and overall job satisfaction
* Ability to lead and direct Cast performance and drive operational improvements
* Commitment to diversity and promoting a comprehensive workplace
* Ability to collaborate with partners and provide solutions that align with key objectives and support dynamic processes
* Capability in focusing on and managing projects and deadlines in a dynamic and constantly evolving environment
* Capability in working with presentations before groups
* High-level capability in using various computer programs, including video conferencing tools like Zoom and Microsoft Teams, as well as Microsoft Office applications like Excel, Word, and PowerPoint
* Available to travel and work on board Disney Journey Line
* Ability to be adaptable with work schedule, including evenings, weekends, and holidays
**Favored Capabilities**
* 2+ years of experience as a Guest Experience Manager
* Knowledge of Walt Disney World strategies and techniques
* Labor force Management Experience
* Experience with continuous improvement processes
* Experience really overseeing vendor relationships
* Capability in using software like Avaya/Telecom and customer relationship management (CRM) programs
* Experience with IT systems to plan virtual show meetings
**What We Offer**
* Competitive salary of $25/hour
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Comprehensive benefits package, including health, dental, and vision insurance
* 401(k) matching program
* Paid time off and holidays
* Access to exclusive arenaflex events and experiences
**How to Apply**
If you are a motivated and results-driven leader with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!
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