At arenaflex, we're committed to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our customers. As a Retail Customer Service Associate, you'll play a vital role in driving business growth, fostering customer loyalty, and upholding arenaflex's reputation for quality and excellence.
**Job Summary:**
We're seeking a highly motivated and customer-centric Retail Customer Service Associate to join our team. As a key member of our retail store team, you'll be responsible for delivering outstanding customer experiences, providing expert advice on print, signs & graphics, and shipping products, and ensuring seamless operations in a fast-paced retail environment. If you're passionate about customer service, have a keen eye for detail, and thrive in a dynamic team environment, we encourage you to apply.
**Key Responsibilities:**
* Deliver exceptional customer experiences by utilizing consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
* Provide expert advice on print, signs & graphics, and shipping products, including recommending appropriate arenaflex products and services
* Take complex customer orders using order systems and provide accurate pricing information
* Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
* Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents
* Maintain a safe, clean, and orderly retail store environment
* Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
* Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
* Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
* Take preemptive action to prevent errors and waste
* Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
* Follow arenaflex standard operating procedures as well as adhere to legal, HR, safety, customer service, and security policies and procedures
**Essential Functions:**
* Ability to stand during entire shift, excluding meal and rest periods
* Ability to move and lift 55 pounds
* Ability, on a consistent basis, to bend/twist at the waist and knees
* Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
* Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
* Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
* Ability, on a consistent basis, to work with minimal supervision
* Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business
**Preferred Qualifications:**
* High school diploma or equivalent education
* 6+ months of specialized experience
* Excellent verbal and written communication skills
* Ability to work in a team environment and provide excellent customer service
* Basic math skills and ability to handle cash and make change
* Ability to operate a Point of Sale terminal (POS) and other retail equipment
* Familiarity with print, signs & graphics, and shipping products and services
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to helping our team members grow and develop their skills. As a Retail Customer Service Associate, you'll have opportunities to:
* Participate in ongoing training and development programs to enhance your skills and knowledge
* Collaborate with experienced team members to learn best practices and share knowledge
* Take on additional responsibilities and contribute to the growth and success of the team
* Pursue opportunities for advancement within the company
**Work Environment and Company Culture:**
arenaflex is a dynamic and fast-paced work environment that values innovation, teamwork, and customer satisfaction. As a Retail Customer Service Associate, you'll be part of a close-knit team that's passionate about delivering exceptional customer experiences. Our company culture is built on the principles of quality, integrity, and respect, and we're committed to creating a positive and inclusive work environment for all team members.
**Compensation, Perks, and Benefits:**
* Competitive hourly rate: $18.55 - $21.81/hour
* Opportunities for advancement and career growth
* Comprehensive benefits package, including health, vision, and dental insurance
* Retirement plan and tuition reimbursement
* Paid time off and holidays
* Discounts on arenaflex products and services
* Recognition and rewards for outstanding performance
**How to Apply:**
If you're a motivated and customer-centric individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.
arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email
[email protected].
arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.
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