At arenaflex, we're committed to delivering exceptional customer experiences and providing innovative solutions to our customers' needs. As an Experienced Retail Customer Service Associate, you'll play a vital role in driving our mission forward by delivering outstanding customer service, promoting arenaflex products and services, and contributing to a positive and inclusive work environment.
**About arenaflex**
arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. With a strong commitment to customer satisfaction and innovation, we strive to deliver market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team members are the backbone of our success, and we're dedicated to providing a supportive and inclusive work environment that fosters growth, learning, and development.
**Key Responsibilities**
As an Experienced Retail Customer Service Associate, you'll be responsible for:
* Delivering exceptional customer experiences by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions
* Providing customer expertise in printing, signs & graphics, and shipping product lines and recommending appropriate arenaflex products and services
* Taking complex customer orders using order systems and providing accurate pricing information
* Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
* Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents
* Maintaining a safe, clean, and orderly retail store environment
* Ensuring confidentiality of customer data and careful handling of documents, media, and packages
* Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
* Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability
* Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage
* Taking preemptive action to prevent errors and waste
* Completing required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
* Following arenaflex standard operating procedures as well as adhering to legal, HR, safety, customer service, and security policies and procedures
**Essential Qualifications and Requirements**
* High school diploma or equivalent education
* 6+ months of specialized experience
* Excellent verbal and written communication skills
* Ability to stand during entire shift, excluding meal and rest periods
* Ability to move and lift 55 pounds
* Ability, on a consistent basis, to bend/twist at the waist and knees
* Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
* Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
* Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
* Ability, on a consistent basis, to work with minimal supervision
* Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business
**Preferred Qualifications**
* Previous experience in a retail or customer service environment
* Knowledge of print, signs & graphics, and shipping product lines and services
* Ability to work in a team environment and provide excellent customer service
* Strong problem-solving and analytical skills
* Ability to adapt to changing priorities and work in a fast-paced environment
**Benefits and Perks**
As an arenaflex team member, you'll enjoy a range of benefits and perks, including:
* Competitive wages for both full and part-time opportunities
* 401K plan with company match after 1 year
* Educational assistance up to $5,250 per calendar year for undergraduate and graduate courses
* Scholarship Program opportunity for arenaflex employees and eligible dependents after 1 year of employment
* Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time
* Sick time accrues 1 hour for every 30 hours worked
* Vacation accruals are based on position and years of service
* 4 premium holidays, 2 non-premium holidays, and two floating holidays for all eligible employees
* Paid parental leave for both moms and dads!
* Adoption Assistance Program
* Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits
* Valuable employee discounts on shipping, printing, and access to LifeCare/Lifemart that offers discount programs for items such as retail and auto purchases, computer products, day care services, health and wellness needs, real estate, mobile phone products, education, and more
* Free FedEx Learning Center (FLC) to help with career development aspirations/training for all arenaflex employees
* Diversity, equity, and inclusion programs available for all employees
**Work Environment and Culture**
arenaflex is committed to providing a positive and inclusive work environment that fosters growth, learning, and development. Our team members are the backbone of our success, and we're dedicated to supporting their well-being and career aspirations. We offer a range of benefits and perks to support our team members' physical, emotional, and financial well-being.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and promoting arenaflex products and services, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.
**Accommodations**
arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email
[email protected].
**Pay Transparency**
This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job, and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision, and dental insurance, retirement, and tuition reimbursement.
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