At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch services in print, signs & graphics, and shipping. As an Experienced Retail Customer Service Associate, you'll play a vital role in helping us achieve this goal. If you're passionate about delivering outstanding customer service, have a keen eye for detail, and are eager to learn and grow with our team, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. Our team is committed to delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. We're proud to be an equal opportunity employer and strive to create a diverse and inclusive work environment that values and respects all employees.
**Key Responsibilities**
As an Experienced Retail Customer Service Associate, you'll be responsible for:
* Delivering exceptional customer service experiences by anticipating customer needs, suggesting alternatives, and finding solutions to meet customer needs
* Providing expert knowledge in print, signs & graphics, and shipping product lines, including recommending appropriate FedEx Office products and services
* Taking complex customer orders using order systems and providing accurate pricing information
* Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
* Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents
* Maintaining a safe, clean, and orderly retail store environment
* Ensuring confidentiality of customer data and careful handling of documents, media, and packages
* Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
* Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability
* Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage
* Taking preemptive action to prevent errors and waste
* Completing required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
* Following FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service, and security policies and procedures
**Essential Functions**
* Ability to stand during entire shift, excluding meal and rest periods
* Ability to move and lift 55 pounds
* Ability, on a consistent basis, to bend/twist at the waist and knees
* Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
* Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
* Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
* Ability, on a consistent basis, to work with minimal supervision
* Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business
**Preferred Qualifications**
* High school diploma or equivalent education
* 6+ months of specialized experience
* Excellent verbal and written communication skills
* Ability to operate with minimal supervision
* Ability to perform multiple tasks at the same time
* Ability to look for opportunities to improve knowledge and skills within the retail store
* Ability to adhere to all arenaflex team member and retail store standards, as outlined in the team member handbook
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our team members grow and develop their skills. As an Experienced Retail Customer Service Associate, you'll have the opportunity to:
* Participate in ongoing training and development programs to enhance your skills and knowledge
* Collaborate with experienced team members to learn new techniques and best practices
* Take on additional responsibilities and contribute to the success of our team
* Pursue opportunities for advancement within the company
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction. Our team is committed to delivering exceptional customer experiences and providing top-notch services in print, signs & graphics, and shipping. We're proud to be an equal opportunity employer and strive to create a diverse and inclusive work environment that values and respects all employees.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive hourly rate
* Opportunities for advancement and career growth
* Ongoing training and development programs
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Access to exclusive discounts and perks
**How to Apply**
If you're passionate about delivering exceptional customer service and have a keen eye for detail, we want to hear from you! Apply now to become an Experienced Retail Customer Service Associate at arenaflex.
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