At arenaflex, we're dedicated to revolutionizing the way healthcare is delivered, and we're seeking a highly skilled and compassionate Remote Medical Customer Service Specialist to join our team. As a vital member of our Shared Services Center, you'll play a crucial role in supporting our mission to provide safe, quality healthcare, build enduring relationships with our patients, and deliver value to the people and communities we serve.
**About arenaflex**
arenaflex is one of the nation's leading healthcare providers, operating 71 acute-care hospitals and over 1,000 other sites of care across 15 states. Our commitment to helping people get well and live healthier drives everything we do, from developing innovative healthcare delivery systems to providing exceptional patient care. We're proud to be a place where talent is recognized, professional development is encouraged, and career advancement is possible.
**Why Join arenaflex?**
* Enjoy a robust benefits package, including health insurance, flexible scheduling, 401k, and student loan repayment programs
* Participate in our comprehensive training program, designed to equip you with the skills and knowledge you need to succeed in your role
* Work in a fully remote environment, allowing you to maintain a healthy work-life balance and enjoy the flexibility to work from anywhere
* Collaborate with a talented team of professionals who share your passion for delivering exceptional patient care and support
* Take advantage of opportunities for professional growth and development, including training, mentorship, and career advancement
**Job Summary**
As a Remote Medical Customer Service Specialist, you'll be responsible for providing exceptional customer service to patients and families, resolving issues in a timely and professional manner, and maintaining a working knowledge of workflow systems to ensure seamless communication and follow-up. You'll work closely with our supervisor and team members to ensure that all calls are answered and handled appropriately, and that patients receive the highest level of care and support.
**Essential Duties and Responsibilities**
* Review and identify issues from calls into the telephony system in a timely manner (50%)
* Maintain a working knowledge of workflow systems to properly assign follow-up dates, department requests, and notate appropriately (10%)
* Ensure all calls within business hours are answered and handled appropriately, providing exceptionally high customer service to callers within company guidelines (10%)
* Perform payment transactions and request payment from accounts reflecting a balance (10%)
* Assist with clerical duties as needed, such as email, facsimile, etc. (10%)
* Requires close supervision and guidance from the supervisor (10%)
**Preferred Qualifications**
* 2+ years of medical revenue cycle experience
* 1 year(s) of call center or phone experience
**Essential Qualifications**
* 1+ years of medical revenue cycle experience
* High School or better
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced, dynamic environment
* Strong problem-solving and analytical skills
* Proficiency in workflow systems and software applications
* Ability to maintain confidentiality and handle sensitive information
* Strong customer service skills, with a focus on delivering exceptional patient care and support
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping you grow and develop your career. We offer a range of training programs, mentorship opportunities, and career advancement possibilities to help you achieve your goals. Whether you're just starting your career or looking to take the next step, we're here to support you every step of the way.
**Work Environment and Company Culture**
Our Shared Services Center is a dynamic and supportive environment, where you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional patient care and support. We're committed to creating a positive and inclusive work environment, where everyone feels valued, respected, and empowered to succeed.
**Compensation, Perks, and Benefits**
We offer a comprehensive benefits package, including:
* Health insurance
* Flexible scheduling
* 401k
* Student loan repayment programs
* Comprehensive training program
* Opportunities for professional growth and development
* Collaborative and supportive work environment
**How to Apply**
If you're a motivated and compassionate individual with a passion for delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!
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