Introduction to American Express and the Role
At American Express, we pride ourselves on being a company that values its employees' contributions, management, and effect. Each colleague has the opportunity to share in the business enterprise's achievement, and we strive to uphold our organization values and effective backing promise to offer the arena's first-class purchaser experience every day. We are currently seeking an experienced Remote Data Entry Specialist to join our team, working from the comfort of their own home. This is a unique opportunity to be part of a dynamic team and contribute to the success of our company.
Position Overview
The successful candidate will be responsible for assisting in the transformation and innovation of our end-to-end Voice of the Customer method. This will involve working closely with product and process owners, subject matter specialists, and the agile team in technology to help develop and maintain our new Voice of the Customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted by Qualtrics. The ideal candidate will have hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development launch management, and troubleshooting understanding for data-driven projects.
Key Responsibilities
- Assist in the development and maintenance of the new Voice of the Customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted by Qualtrics
- Work closely with the utility teams to outline, frame, and capture business needs
- Develop knowledge of Voice of the Customer methods and leverage the same to define and transform the data within the Cornerstone big data platform
- Design and build robust data model architecture to aid most fulfilling data processing and standardized metric definitions
- Enable big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case level
- Provide guidance to enhance competencies to drive efficiency in computing programs using big data ecosystem
- Power customer tale evaluation & elaboration, design and development of software programs, testing & builds automation tools
- Proactively identify and automate manual tasks to improve quality and efficiency
Essential Qualifications
To be successful in this role, you will need to have the following essential qualifications:
- Hands-on development experience on Hive/Hadoop, Pyspark, Python, shell scripting languages, development launch management, and troubleshooting understanding for data-driven projects for a span of no less than 3+ years
- Experience with agile methodologies of delivery where small increments of a product are introduced at regular intervals to the business groups
- Strong collaboration and communication skills, with the ability to work closely with dating managers/product owners for expertise the functional requirements and converting them into technical deliverables
- Familiarity with the Voice of the Customer technique and experience working with survey and dashboard platforms
Preferred Qualifications
While not essential, the following preferred qualifications would be an advantage:
- Experience working with big data ecosystems and transformational technologies
- Knowledge of data modeling and data architecture principles
- Experience with automation tools and scripting languages
- Familiarity with cloud-based platforms and technologies
Skills and Competencies
To be successful in this role, you will need to have the following skills and competencies:
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong attention to detail and ability to maintain high levels of accuracy
- Ability to learn quickly and adapt to new technologies and processes
Career Growth Opportunities and Learning Benefits
At American Express, we are committed to the growth and development of our employees. We offer a range of career growth opportunities and learning benefits, including:
- Competitive base salaries and bonus incentives
- Support for financial well-being and retirement
- Flexible working models with hybrid, onsite, or digital arrangements depending on position and business need
- Generous paid parental leave policies (depending on your location)
- Free access to on-site health facilities staffed with nurses and doctors (depending on location)
- Free and confidential counseling aid through our Healthy Minds program
- Career development and education opportunities
Work Environment and Company Culture
At American Express, we pride ourselves on our company culture and work environment. We value diversity and inclusion and strive to create a workplace where everyone feels seen, heard, and valued. We offer a range of benefits and perks to support the well-being of our employees, including:
- Flexible working arrangements
- On-site health facilities
- Counseling aid
- Career development opportunities
- Recognition and reward programs
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Competitive base salary
- Bonus incentives
- Support for financial well-being and retirement
- Flexible working models
- Generous paid parental leave policies
- Free access to on-site health facilities
- Free and confidential counseling aid
- Career development and education opportunities
Conclusion
If you are a motivated and experienced data entry specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding and challenging career with American Express.
Don't Hesitate, Apply!
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
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