Introduction to Delta Airlines and the Role
Delta Airlines, one of the world's leading airlines, is seeking an experienced and skilled Remote Data Entry and Customer Data Platform Product Leader to join its team. As a Product Leader, you will play a crucial role in supporting the development, configuration, and maintenance of Delta's Real-time Customer Data Platform (CDP), Adobe Experience Platform. This is an exciting opportunity to work remotely and be part of a dynamic team that is passionate about delivering exceptional customer experiences.
Job Overview and Key Responsibilities
In this role, you will be responsible for managing and maintaining the Adobe Experience Platform (AEP) Real-time CDP to meet organizational needs. Your key responsibilities will include:
- Managing and preserving the Adobe Experience Platform (AEP) Real-time CDP to meet organization needs
- Supporting new development, configuration, and maintenance on the platform
- Providing technical guidance and support to internal organizations regarding the segment-building and RT-CDP platform
- Troubleshooting technical issues related to the platform and implementing solutions
- Collaborating with IT and other organizations to align on tech needs and implementations
- Keeping up to date with cutting-edge trends and best practices related to the Adobe Experience Platform
- Conducting regular audits to ensure best practices use of the platform
- Leading training sessions to up-skill internal organizations on the effective use of the platform
- Collaborating with Adobe Support and Consulting agencies to coordinate product upgrades and workarounds
Essential Qualifications
To be successful in this role, you will need to have:
- 3+ years of experience related to technical data manipulation and marketing solution experience
- Strong technical skills, especially with Adobe Experience Platform or equivalent
- Ability to troubleshoot and problem-solve technical issues
- Excellent communication skills, capable of conveying technical ideas to non-technical audiences
- Strong analytical skills
- Consistently prioritizes safety and security of self, others, and personal data
- Embraces diversity, thinking, and styles
- Possesses a high school degree, GED, or high school equivalency
- Is a minimum of 18 years of age and has authorization to work in the United States
Preferred Qualifications
While not essential, the following qualifications will give you a competitive edge:
- Advanced degree in Business, Computer Science, Data Science, or related field
- Experience with Customer Data structures that incorporate Adobe Experience Platform or similar structures like Salesforce C360 or Segment
- Proven track record of successfully handling and implementing complex organization-level structures
- In-depth knowledge of data governance and data manipulation best practices
- Prior experience in a large-scale e-commerce or digital business organization environment, ideally with a focus on customer journey optimization
Skills and Competencies Required for Success
To excel in this role, you will need to possess:
- Strong technical skills, especially with Adobe Experience Platform or equivalent
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Ability to prioritize tasks and manage multiple projects simultaneously
- Strong attention to detail and organizational skills
Career Growth Opportunities and Learning Benefits
At Delta Airlines, we are committed to helping our employees grow and develop in their careers. As a Remote Data Entry and Customer Data Platform Product Leader, you will have access to:
- Career development programs to achieve your long-term professional goals
- World-wide partnerships to engage with in-network providers and innovative projects created to recognize sustainability and lower our carbon footprint
- Business Resource Groups to connect employees with common interests and promote inclusion, offer perspective, and assist in implementing strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings, and voluntary benefits via Deltaperks, including car and hotel rentals, auto, home, and pet insurance, legal services, and childcare
Work Environment and Company Culture
At Delta Airlines, we pride ourselves on our company culture, which is rooted in a shared commitment to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. Our people are our success, and we strive to create a work environment that is inclusive, supportive, and empowering.
Compensation, Perks, and Benefits
We offer a competitive hourly rate of $30, as well as a range of benefits and perks, including:
- Competitive salary, industry-leading profit-sharing program, and performance incentives
- 401(k) with beneficial company contributions of up to 9%
- Paid time off, including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits
- Family care support, including fertility assistance, surrogacy and adoption assistance, lactation assistance, sponsored backup care, and programs that assist with loved ones in all stages
- Holistic Well-being programs to support physical, emotional, social, and financial health
- Domestic and International space available flight privileges for employees and eligible family members
Conclusion
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Remote Data Entry and Customer Data Platform Product Leader, you will have the chance to work with a dynamic team, develop your skills, and contribute to the success of Delta Airlines. Don't miss out on this opportunity to take your career to new heights - apply today!
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