At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional experiences that drive growth and satisfaction. As a key member of our Product Management team, the Product Principal - Customer Experience will play a pivotal role in shaping our product strategy, aligning with business priorities, and driving innovation across multiple product teams and domains.
**About arenaflex**
arenaflex is a leading innovator in the industry, dedicated to empowering our customers with cutting-edge solutions that transform their lives. With a strong focus on customer-centricity, we're committed to delivering products that exceed expectations and foster long-term relationships. Our dynamic and collaborative work environment is the perfect place for talented individuals to grow, learn, and thrive.
**Job Summary**
We're seeking an experienced Product Principal - Customer Experience to join our arenaflex team. As a Product Principal, you'll be responsible for connecting strategies and defining scope across multiple product teams and domains, driving business value, and improving customer satisfaction through the production of quality products. You'll work closely with Product Directors and cross-functional program leaders to guide in-depth business reviews, communicate, and present across all levels of the organization.
**Key Responsibilities**
As a Product Principal - Customer Experience, you'll be responsible for:
* **Delivery and Execution (10%):**
+ Coordinate with Distinguished Engineers, User Experience Principals, and impacted teams to ensure a clear path to scope is known and aligned.
+ Review recommended solutions and work of product teams to ensure products align with company, stakeholder, and end-user priorities.
* **Strategy and Planning (60%):**
+ Partner with cross-functional programs or technology portfolios to align outcomes and cascade context up to leadership and strategy down to balanced teams using OKRs.
+ Lead cross-functional discovery by partnering with UX Principals, Distinguished Engineers (DEs), and balanced teams.
+ Create, coordinate, and sequence activities to ensure alignment across impacted teams (inputs for planning sessions).
+ Provide visibility of work by providing a holistic roadmap with dependencies.
* **Team and Stakeholder (30%):**
+ Partner with leadership to represent the portfolio during enterprise planning, coordination, and discovery.
+ Foster collaboration across multiple teams and portfolios to drive value and identify and resolve impediments.
+ Manage cross-functional team and stakeholder expectations to ensure scoping aligns to product strategy and provide education to requestors to determine prioritization based on tangible benefits and/or user experience.
**Requirements**
To be successful in this role, you'll need:
* **Minimum Qualifications:**
+ Must be eighteen years of age or older.
+ Must be legally permitted to work in the United States.
* **Preferred Qualifications:**
+ Working knowledge of Microsoft Office Suite.
+ Working knowledge of presentation software (e.g., Microsoft PowerPoint).
+ Demonstrated ability to collaborate and work effectively with cross-functional teams.
+ Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences.
+ Excellent written and verbal communication skills.
+ 2+ years of previous leadership experience.
* **Minimum Education:**
+ The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
* **Preferred Education:**
+ No additional education.
* **Minimum Years of Work Experience:**
+ 8 years.
* **Preferred Years of Work Experience:**
+ No additional years of experience.
* **Minimum Leadership Experience:**
+ None.
* **Preferred Leadership Experience:**
+ None.
* **Certifications:**
+ None.
**Competencies**
To excel in this role, you'll need to demonstrate the following competencies:
* **Business Insights**
* **Drives Vision and Purpose**
* **Manages Ambiguity**
* **Nimble Learning**
* **Self-Development**
* **Collaborates**
* **Cultivates Innovation**
* **Manages Complexity**
* **Situational Adaptability**
* **Balances Stakeholders**
* **Communicates Effectively**
* **Customer Focus**
* **Drives Results**
* **Interpersonal Savvy**
* **Organizational Savvy**
**What We Offer**
As a valued member of the arenaflex team, you'll enjoy:
* **Competitive Compensation and Benefits:** arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
* **Opportunities for Growth and Development:** arenaflex is committed to helping you grow and develop your skills and career.
* **Flexible Work Arrangements:** arenaflex offers flexible work arrangements, including remote work options, to support your work-life balance.
* **Collaborative Work Environment:** arenaflex is a dynamic and collaborative work environment that fosters innovation, creativity, and teamwork.
**How to Apply**
If you're a motivated and experienced Product Principal - Customer Experience looking for a new challenge, please submit your application through our website. We can't wait to hear from you!
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