At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional experiences. As a Product Principal - Customer Experience, you'll play a pivotal role in shaping our product strategy and driving business growth. If you're a seasoned leader with a passion for innovation and customer-centricity, we want to hear from you.
**About arenaflex**
arenaflex is a leading innovator in the industry, dedicated to empowering our customers with cutting-edge solutions. Our team is comprised of talented individuals who share a common goal: to make a meaningful impact on people's lives. With a culture that values collaboration, creativity, and continuous learning, we're committed to fostering an environment that inspires growth and innovation.
**Position Purpose**
As a Product Principal - Customer Experience, you'll be responsible for connecting strategies and defining scope across multiple product teams and domains. Your primary focus will be on delivering business value to drive sales, improve efficiency, and enhance customer satisfaction through the production of high-quality products. You'll work closely with Product Directors and cross-functional program leaders to guide in-depth business reviews, communicate, and present across all levels of the organization.
**Key Responsibilities**
Your key responsibilities will include:
* **Delivery and Execution (10%):**
+ Coordinate with Distinguished Engineers, User Experience Principals, and impacted teams to ensure a clear path to scope is known and aligned.
+ Review recommended solutions and work of product teams to ensure products align with company, stakeholder, and end-user priorities.
* **Strategy and Planning (60%):**
+ Partner with cross-functional programs or technology portfolios to align outcomes.
+ Cascade context up to leadership and strategy down to balanced teams using OKRs.
+ Lead cross-functional discovery by partnering with UX Principals, Distinguished Engineers, and balanced teams.
+ Create, coordinate, and sequence activities to ensure alignment across impacted teams (inputs for planning sessions).
+ Provide visibility of work by providing a holistic roadmap with dependencies.
* **Team and Stakeholder (30%):**
+ Partner with leadership to represent the portfolio during enterprise planning, coordination, and discovery.
+ Foster collaboration across multiple teams and portfolios to drive value and identify and resolve impediments.
+ Manage cross-functional team and stakeholder expectations to ensure scoping aligns to product strategy and provide education to requestors to determine prioritization based on tangible benefits and/or user experience.
**Direct Manager/Direct Reports**
* This position typically reports to a Director.
* This position has 0 direct reports.
**Travel Requirements**
* Typically requires overnight travel 5% to 20% of the time.
**Physical Requirements**
* Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about.
* On rare occasions, there may be a need to move or lift light articles.
**Working Conditions**
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications**
* Must be eighteen years of age or older.
* Must be legally permitted to work in the United States.
**Preferred Qualifications**
* Working knowledge of Microsoft Office Suite.
* Working knowledge of presentation software (e.g., Microsoft PowerPoint).
* Demonstrated ability to collaborate and work effectively with cross-functional teams.
* Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences.
* Excellent written and verbal communication skills.
* 2+ years of previous leadership experience.
**Minimum Education**
* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education**
* No additional education.
**Minimum Years of Work Experience**
* 8
**Preferred Years of Work Experience**
* No additional years of experience.
**Minimum Leadership Experience**
* None
**Preferred Leadership Experience**
* None
**Certifications**
* None
**Competencies**
* Business Insights
* Drives Vision and Purpose
* Manages Ambiguity
* Nimble Learning
* Self-Development
* Collaborates
* Cultivates Innovation
* Manages Complexity
* Situational Adaptability
* Balances Stakeholders
* Communicates Effectively
* Customer Focus
* Drives Results
* Interpersonal Savvy
* Organizational Savvy
**Compensation and Benefits**
For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents, the pay range for this position is between $125,000 - $250,000.
**How to Apply**
If you're a motivated and experienced leader looking to join a dynamic team, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application:
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**Join arenaflex**
At arenaflex, we're committed to creating a workplace that inspires growth, innovation, and collaboration. If you're passionate about making a meaningful impact and want to be part of a team that shares your values, we invite you to join us. Apply now and take the first step towards an exciting career at arenaflex.
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