At arenaflex, we're revolutionizing the way people interact with smart home technology, and we're looking for a talented Product Manager to drive retention communication strategies and be a connection point between Product, Business Intelligence, Hardware, and Data Science teams. In this role, you'll have the opportunity to develop and execute data-driven retention initiatives to support arenaflex's goals around device health, subscription retention, and user engagement.
**About arenaflex**
arenaflex is a leading provider of innovative smart home solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about creating products that make a real difference in people's lives, and we're committed to building a diverse and inclusive workplace where everyone can thrive. With a focus on customer retention, we're constantly seeking new ways to engage and retain our growing customer base.
**Key Responsibilities**
As a Product Manager – Retention, Customer Experience & Engagement at arenaflex, you'll be responsible for:
* Managing audience-specific messaging and communication strategies across email, push notifications, in-app messaging, and SMS to drive device, subscription, and user retention.
* Collaborating cross-functionally with Product, Business Intelligence, Hardware, and Data Science teams to understand product usage, customer behaviors, and pain points impacting retention.
* Leveraging data and customer insights to identify opportunities and act as the voice of the customer to propose communications that improve the arenaflex customer experience.
* Testing, tracking, and measuring the impact of retention initiatives on key metrics like device health, subscription renewals, and user engagement.
* Communicating campaign performance and recommendations to leadership to inform future retention strategies.
* Staying up-to-date on industry trends and best practices in customer retention to continuously improve arenaflex's approach.
**A Day in the Life**
Each day brings new opportunities to impact arenaflex's customers and drive retention. You may start your day reviewing customer feedback and product usage data to identify friction points, then collaborate with the product team to develop an email campaign to reengage lapsed users. In the afternoon, you might present retention metrics and campaign results to leadership, while also planning for an upcoming product launch that requires a comprehensive retention strategy across multiple touchpoints. The variety of projects and ability to directly influence customer loyalty is what makes this role so exciting.
**About the Team**
The Customer Experience & Engagement team at arenaflex is a dynamic group of marketing, product, creative, and analytical experts united by a passion for delivering exceptional customer experiences. Whether recommending new smart home solutions or ensuring current devices remain online and performing well, the CxE team is constantly finding ways to engage and retain arenaflex's growing customer base.
**Basic Qualifications**
* 5+ years of product or program management, product marketing, business development, or technology experience
* Bachelor's degree or equivalent
* Experience owning/driving roadmap strategy and definition
* Experience with end-to-end product delivery
* Experience with feature delivery and tradeoffs of a product
* Experience as a product manager or owner
* Experience owning technology products
**Preferred Qualifications**
* Experience in influencing senior leadership through data-driven insights
* Experience working across functional teams and senior stakeholders
**What We Offer**
* Competitive base pay ranging from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market
* Total compensation package, including equity, sign-on payments, and other forms of compensation
* Full range of medical, financial, and/or other benefits
* Opportunity to work with a leading provider of innovative smart home solutions
* Collaborative and dynamic work environment
* Professional development opportunities to help you grow in your career
**How to Apply**
If you're passionate about customer retention and have a proven track record of driving business results, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit [insert link].
**Los Angeles County Applicants**
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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About arenaflex
arenaflex is a leading provider of innovative smart home solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about creating products that make a real difference in people's lives, and we're committed to building a diverse and inclusive workplace where everyone can thrive.
Key Responsibilities
- Managing audience-specific messaging and communication strategies across email, push notifications, in-app messaging, and SMS to drive device, subscription, and user retention.
- Collaborating cross-functionally with Product, Business Intelligence, Hardware, and Data Science teams to understand product usage, customer behaviors, and pain points impacting retention.
- Leveraging data and customer insights to identify opportunities and act as the voice of the customer to propose communications that improve the arenaflex customer experience.
- Testing, tracking, and measuring the impact of retention initiatives on key metrics like device health, subscription renewals, and user engagement.
- Communicating campaign performance and recommendations to leadership to inform future retention strategies.
- Staying up-to-date on industry trends and best practices in customer retention to continuously improve arenaflex's approach.
A Day in the Life
Each day brings new opportunities to impact arenaflex's customers and drive retention. You may start your day reviewing customer feedback and product usage data to identify friction points, then collaborate with the product team to develop an email campaign to reengage lapsed users. In the afternoon, you might present retention metrics and campaign results to leadership, while also planning for an upcoming product launch that requires a comprehensive retention strategy across multiple touchpoints.
About the Team
The Customer Experience & Engagement team at arenaflex is a dynamic group of marketing, product, creative, and analytical experts united by a passion for delivering exceptional customer experiences. Whether recommending new smart home solutions or ensuring current devices remain online and performing well, the CxE team is constantly finding ways to engage and retain arenaflex's growing customer base.
Basic Qualifications
- 5+ years of product or program management, product marketing, business development, or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end-to-end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
Preferred Qualifications
- Experience in influencing senior leadership through data-driven insights
- Experience working across functional teams and senior stakeholders
What We Offer
Competitive base pay ranging from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market
Total compensation package, including equity, sign-on payments, and other forms of compensation
Full range of medical, financial, and/or other benefits
Opportunity to work with a leading provider of innovative smart home solutions
Collaborative and dynamic work environment
Professional development opportunities to help you grow in your career
How to Apply
If you're passionate about customer retention and have a proven track record of driving business results, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
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