**Join the arenaflex Team and Make a Difference in the Lives of Essential Healthcare Workers**
Are you a customer service professional looking for a new challenge? Do you have a passion for helping others and making a difference in the world? Look no further than arenaflex, a leading provider of innovative solutions for the healthcare industry. We are seeking an experienced Phone and Chat Specialist to join our team and play a critical role in connecting nurses with healthcare facilities that need their skills.
**About arenaflex**
arenaflex is a dynamic and growing company that is dedicated to providing essential services to the healthcare industry. Our team of experts is passionate about making a difference in the lives of healthcare workers and the patients they serve. We are committed to delivering high-quality solutions that meet the evolving needs of our clients, and we are seeking talented individuals like you to join our team.
**Job Summary**
As a Phone and Chat Specialist at arenaflex, you will play a critical role in connecting nurses with healthcare facilities that need their skills. You will be responsible for navigating online to verify the nurses' credentials, following up with them via written message to confirm their credentials, and handling follow-up phone calls to check on the status of shift pick-ups. You will also be responsible for managing large amounts of inbound and outbound calls, managing multiple chat channels, and providing exceptional customer service to our clients.
**Responsibilities**
* Manage large amounts of inbound and outbound calls in a timely manner
* Manage multiple chat channels at one time
* Follow communication "scripts" when handling different topics
* Identify customers' needs, clarify information, research and provide solutions and/or alternatives
* Access company and client resources provided to accurately handle the call
* Perform Data Entry and Customer Service skills
* Be able to navigate on-line efficiently
* Work requests/records received for those requesting to sign up for a shift
* Identify customers' needs, research to see if request has credentials needed
* Skillfully change from one task to another without loss of efficiency or composure
* Be available at your desk, maintaining punctuality and attendance at all scheduled times
* Remain positive and professional in all customer interactions
* Flexibility to cross train as requested
**Qualifications**
* 1 year of customer service or customer support experience
* 1 year of previous call center or office background experience required
* Technical savvy
* Previous remote work from home experience a plus
* Quick learner and able to work independently
* Type 35 words per minute accurately
* Strong phone and verbal communication skills along with active listening
* A background check applicable with state and federal laws is required
**Essential Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and manage multiple tasks simultaneously
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
* Ability to adapt to changing priorities and deadlines
* Strong technical skills, including proficiency in Microsoft Office and other software applications
**Career Growth Opportunities and Learning Benefits**
* Opportunities for career advancement and professional growth
* Comprehensive training program to ensure success in the role
* Ongoing support and coaching from experienced team members
* Access to cutting-edge technology and tools to enhance productivity and efficiency
* Collaborative and dynamic work environment that fosters innovation and creativity
**Work Environment and Company Culture**
* Work from home environment with flexible scheduling
* Collaborative and dynamic work environment that fosters innovation and creativity
* Opportunities for professional growth and development
* Comprehensive benefits package, including health insurance, paid time off, and retirement plan
* Recognition and rewards for outstanding performance and contributions to the team
**Compensation, Perks, and Benefits**
* Starting pay: $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
* Work hours: Shifts between 8:00am-8:00pm (EST) Work Days: Mon-Fri
* Paid Training: 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
* Status: Full Time 40 hours
* Equipment Provided: Option-Equipment will be shipped to you for full time permanent employees
* Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment
**Hardware/Software Requirements**
* Processor: Intel Core i5 5200 Series or greater
* Memory: 8GB on Windows 8.1 / 10 64 bits
* Screen Resolution: 1280x768 or higher, dual monitors required
* USB headset
* Click here for an example
* No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
* Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
* Firewall must be enabled (Will be checked prior to allowing login to system)
* Click here for the BYOD policy for full detailed list of requirements
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of healthcare workers, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
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