At arenaflex, we're dedicated to revolutionizing the way our customers interact with our pharmacy services. As a Pharmacy Technician (Remote) – Clinical Customer Care Representative, you'll play a pivotal role in empowering our customers to take their medications correctly and achieve better overall wellness. Our pharmacy features a casual dress code in a non-retail facing environment, allowing you to focus on delivering exceptional customer care in a fast-paced and dynamic setting.
**About arenaflex**
arenaflex is a leading healthcare company that's committed to providing innovative solutions to our customers. Our pharmacy services are designed to make it easy for our customers to manage their medications and achieve better health outcomes. As a Pharmacy Technician (Remote) – Clinical Customer Care Representative, you'll be part of a team that's passionate about delivering exceptional customer care and making a positive impact on people's lives.
**Key Responsibilities**
As a Pharmacy Technician (Remote) – Clinical Customer Care Representative, you'll be responsible for:
* Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining metrics as assigned
* Making outbound calls for a variety of purposes, including situations deemed urgent by the clinical pharmacist team
* Assisting the clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls
* Providing guidance and feedback to Customer Care Associates using a consultative approach to continually develop staff knowledge
* Completing tickets to support the Customer Care Team and Clinical RPh team
* Maintaining an advanced understanding of all arenaflex pharmacy policies and procedures, as well as arenaflex products and services
* Monitoring and processing all help desk assigned tasks on a daily basis
* Acting as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls and following through until resolution has been met
* Managing the reporting of customer complaints and providing resolution per set SLA's, escalating as appropriate
* Investigating and reporting pharmacy errors
* Learning pharmacy laws and regulations nationwide
* Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution
* Maintaining confidentiality of all customer information
* Working autonomously and proactively identifying areas in need of improvement
* Constant collaboration with teammates
* Customer-centric and commitment to quality
* Working a flexible schedule – shifts may start and end outside of normal business hours
* Performing other tasks assigned while working in a fast-paced environment
**Essential Qualifications**
* Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)
* High school or equivalent diploma
**Preferred Qualifications**
* National Pharmacy Technician Certification (PTCB or NHA)
* Demonstrated ability to work as an effective team member
* Strong organization skills and attention to detail
* Experience recognizing and identifying patient medications
* 6+ months of relevant experience working with computer and web-based tools
* Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong problem-solving and analytical skills
* Ability to maintain confidentiality and handle sensitive information
* Strong organizational and time management skills
* Ability to work autonomously and as part of a team
* Customer-centric and commitment to quality
**Career Growth Opportunities and Learning Benefits**
As a Pharmacy Technician (Remote) – Clinical Customer Care Representative at arenaflex, you'll have opportunities to:
* Develop your skills and knowledge in pharmacy services and customer care
* Work with a talented team of professionals who are passionate about delivering exceptional customer care
* Participate in ongoing training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow and develop in your career
* Enjoy a flexible and dynamic work environment that allows you to work autonomously and as part of a team
**Work Environment and Company Culture**
arenaflex is committed to creating a work environment that's inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're dedicated to providing them with the resources and opportunities they need to succeed. As a Pharmacy Technician (Remote) – Clinical Customer Care Representative, you'll be part of a team that's passionate about delivering exceptional customer care and making a positive impact on people's lives.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package that includes:
* A salary that's commensurate with your experience and qualifications
* Opportunities for career growth and advancement
* Ongoing training and development programs to enhance your skills and knowledge
* A flexible and dynamic work environment that allows you to work autonomously and as part of a team
* A comprehensive benefits package that includes health, dental, and vision insurance, as well as 401(k) matching and paid time off
**How to Apply**
If you're passionate about delivering exceptional customer care and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your experience and qualifications for this role. We can't wait to hear from you!
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