As a Pharmacy Customer Service Associate at arenaflex, you will play a vital role in delivering exceptional patient experiences in a fast-paced retail environment. Our team is dedicated to providing top-notch customer service, and we are seeking a highly motivated and compassionate individual to join our ranks. If you are passionate about healthcare, customer service, and working in a dynamic team environment, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading healthcare company that is committed to improving the lives of our patients and customers. With a strong presence in the retail pharmacy market, we strive to provide exceptional patient care, innovative products, and outstanding customer service. Our team is dedicated to making a positive impact in our communities, and we are seeking like-minded individuals to join our mission.
**Key Responsibilities**
As a Pharmacy Customer Service Associate at arenaflex, you will be responsible for:
* Modeling and delivering a distinctive and delightful customer experience
* Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service
* Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
* Engaging customers and patients by greeting them and offering assistance with products and services
* Resolving customer issues and answering questions to ensure a positive customer experience
* Recommending items for sale to customers and recommending trade-up and/or companion items
* Registering customer purchases on assigned cash register, collecting cash and distributing change as requested
* Processing voids, returns, rain checks, refunds, and exchanges as needed
* Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
* Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
* Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
* Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
* Reviewing and complying with the arenaflex Pharmacy Code of Conduct
* Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
* Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner
* Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals
* Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs
* Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
* Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
* Completing resets and revisions as directed
* Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
* Providing customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
* Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
* Complying with all company policies and procedures; maintaining respectful relationships with coworkers
**Essential Qualifications**
* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
* Requires willingness to work flexible schedule, including evenings and weekend hours
* High school diploma or equivalent required
* PTCB certification through the designated PTCB training program and/or state required certification/registration
* Ability to work in a fast-paced environment and adapt to changing situations
* Excellent communication and interpersonal skills
* Ability to work effectively in a team environment
* Basic math skills and ability to accurately count, measure, and weigh medications
* Good computer skills and ability to learn and use pharmacy systems
**Preferred Qualifications**
* Six months of experience in a retail environment
* Prior work experience with arenaflex
* Good math skills and ability to accurately count, measure, and weigh medications
* Good computer skills and ability to learn and use pharmacy systems
* Knowledge of store inventory control
* PTCB certification
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work effectively in a team environment
* Basic math skills and ability to accurately count, measure, and weigh medications
* Good computer skills and ability to learn and use pharmacy systems
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong problem-solving and critical thinking skills
* Ability to maintain confidentiality and handle sensitive information
* Strong attention to detail and ability to accurately complete tasks
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program to help you develop your skills and knowledge
* Opportunities for career advancement and professional growth
* Competitive salary and benefits package
* Paid time off and holidays
* Opportunities for continuing education and professional development
* Collaborative and supportive work environment
**Work Environment and Company Culture**
* arenaflex is committed to creating a positive and inclusive work environment
* Our team is dedicated to providing exceptional patient care and customer service
* We value diversity, equity, and inclusion and strive to create a workplace that is welcoming and inclusive for all employees
* arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
* We are committed to making a positive impact in our communities and offer opportunities for volunteerism and community service
**Compensation, Perks, and Benefits**
* Competitive salary and benefits package
* Paid time off and holidays
* Opportunities for continuing education and professional development
* Collaborative and supportive work environment
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
* Opportunities for career advancement and professional growth
**Conclusion**
If you are a motivated and compassionate individual who is passionate about healthcare, customer service, and working in a dynamic team environment, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to make a positive impact in our communities and develop your skills and knowledge in a fast-paced retail environment. Apply now to join our team and start your career with arenaflex!
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